Skip to main content

2016 version cannot restore backups created with 2015 version

Thread needs solution
Posts: 1
Comments: 0

Is this by design or it's a bug. When we try restoring images made with Acronis True Image 2015 Mac we are getting an error message if we use True Image 2016 for mac:

"Failed to open information...."

However version 2015 can open these images and restores without any problem.


0 Users found this helpful
Forum Hero
Posts: 68
Comments: 8222


Evergreen, I would contact technical support as all recovery issues are covered for free.  Backups created with 2015 are supposed to be recoverable in 2016: