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2016 version cannot restore backups created with 2015 version

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Beginner
Posts: 1
Comments: 0

Is this by design or it's a bug. When we try restoring images made with Acronis True Image 2015 Mac we are getting an error message if we use True Image 2016 for mac:

"Failed to open information...."

However version 2015 can open these images and restores without any problem.

 

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Forum Hero
Posts: 67
Comments: 7990

Evergreen, I would contact technical support as all recovery issues are covered for free.  Backups created with 2015 are supposed to be recoverable in 2016:

https://kb.acronis.com/tib