Skip to main content

Acronis True Image 2020 Mac, backups not occurring

Thread needs solution
Beginner
Posts: 1
Comments: 1

Hi,

recently installed ATI 2020 on my Mac Mini 2018 running 10.15.5 backing up to a shared volume on a QNAP TVS-471 NAS. I also installed it on my wife's 2012 MacBook Pro also running 10.15.5.

The backups are scheduled to take place every 4 hours and Energy Saver settings are set to allow backup during Power Nap and the appropriate check boxes ticked in ATI 2020.

Unfortunately, the 4 hourly backup just don't occur reliably. There is no error and no way (that I can find) to get at a log file (I've looked through the knowledge base but I have no 'advanced' options available).

I did have a version of ATI installed a few years ago (it just didn't work) and wondered if this might be the issue. When I look in Activity monitor I see 4 processes, two with logos for ATI 2020 and two without. Two are called Acronis True Image (one with logo one without). However, I checked my wife's machine and there are the same 4 processes, (though she did inherit this machine from me).

 

Do I need to uninstall ATI2020 and hunt down all files and remove them and start again?

Any thoughts appreciated.

Cheers

Iain

Attachment Size
Acronis processes.pdf 10.2 KB
0 Users found this helpful
Beginner
Posts: 1
Comments: 1

#1

So, I entirely uninstalled ATI2020 using the command line tools (instructions for this are wrong for OS Catalina, BTW).

Re-installed and all seemed good for a while. Then ATI just stopped backing up to my NAS. Looking at the app, it would say that "the next backup is at 16:00" when the system clock shows that it's a couple of hours past that time. So it appears that ATI doesn't even know what time it is!!

I recently got an error that 'access was denied' to the NAS and so no backups had occurred for three days, but no notification given. Checked access to the NAS in settings and all well.

My wife's backup from her MBP via WiFi similarly patchy. 

Very disappointed in what is apparently one of the premier backup solutions for the Mac.

The forum similarly seems unable to offer any suggestions and I have to pay £20 for the chance to talk to Acronis about the failure of their product.

I wonder if anyone else will have any useful thoughts?

Cheers

Iain