Acronis True Image 2020 Mac, backups not occurring
recently installed ATI 2020 on my Mac Mini 2018 running 10.15.5 backing up to a shared volume on a QNAP TVS-471 NAS. I also installed it on my wife's 2012 MacBook Pro also running 10.15.5.
The backups are scheduled to take place every 4 hours and Energy Saver settings are set to allow backup during Power Nap and the appropriate check boxes ticked in ATI 2020.
Unfortunately, the 4 hourly backup just don't occur reliably. There is no error and no way (that I can find) to get at a log file (I've looked through the knowledge base but I have no 'advanced' options available).
I did have a version of ATI installed a few years ago (it just didn't work) and wondered if this might be the issue. When I look in Activity monitor I see 4 processes, two with logos for ATI 2020 and two without. Two are called Acronis True Image (one with logo one without). However, I checked my wife's machine and there are the same 4 processes, (though she did inherit this machine from me).
Do I need to uninstall ATI2020 and hunt down all files and remove them and start again?
Any thoughts appreciated.
|Acronis processes.pdf||10.2 KB|