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Acronis True Image (Not Responding)

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Beginner
Posts: 4
Comments: 18

Hello

Somehow a backup failed last night and when I checked my computer I found the external disk wasn't mounted. This is a situation that normally can't happen, because I never switch my system off. After disconnecting all cables from the disk the system succeeded to mount it and it was visible in Acronis Monitor again. So I pushed the Backup button after which a lot of disk activity could be heard, so I think some internal administration had to be done. Then, after calculating the size of the backup job the backup begins notifying that this would take 1hr 47 mins. About 20 mins before the end the Activity Monitor of my computer shows the message above: Acronis True Image (Not Responding) and directing the mouse pointer over the Acronis Monitor window changes it into the colored spinning ball. I decided to leave the process as is, hoping it will come out of this "lock" by itself, but the situation hasn't changed after 45 minutes which is almost an eternity in "processortime".

What is the reason that the program "hangs"?

Thanks a lot for any hints.

Hans

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Forum Hero
Posts: 67
Comments: 8000

#1

I'm not a big Mac user these days. However, I would check the power settings to see if they are set to use power nap or not and also if they are set to put the drives to sleep. Just because you don't switch off, doesn't mean that power saving options won't try to turn off the drive or USB ports to save energy . Also, some external drives have their own power saving features and can turn themselves off, but should only try to do so when there is no activity. That doesn't always translate to Hough as some of them look for human interaction (keyboard and mouse interaction) instead of pure disk activity!

Start with the power saving features though. 

https://support.apple.com/en-us/HT204032

Also, try to reboot at least once a week. It helps clear cache and background processes that can sap the system of valuable resources. It's an easy way to improve the health and general functionality of the Operating System and may prevent unexpect d behavior like this. 

Beginner
Posts: 4
Comments: 18

#2

Thanks for dropping in.

You might have missed the Terminalcommand caffeinate :

NAME

     caffeinate -- prevent the system from sleeping on behalf of a utility

DESCRIPTION

     caffeinate creates assertions to alter system sleep behavior.  If no

     assertion flags are specified, caffeinate creates an assertion to prevent

     idle sleep.  If a utility is specified, caffeinate creates the assertions

     on the utility's behalf, and those assertions will persist for the dura-

     tion of the utility's execution. Otherwise, caffeinate creates the asser-

     tions directly, and those assertions will persist until caffeinate exits.

I use this command every time after a restart or a boot up after a shutdown. So, but for the displays, the system itself doesn't go to sleep. I have to check if the externals have some kind of energy saving mode. 

Thanks for your answering

Hans

Forum Hero
Posts: 67
Comments: 8000

#3

Thanks for that info. I used to use the third party caffeine app instead of terminal, but I only get to use Hacintosh VMs these days and don't boot them up very often anymore so my experience is pretty limited now.

I forgot Caffeine was a terminal command. I just did some very quick reseach on it though and it appears that it may not be working as well going back to Sierra. Are you on Sierra or High Sierra currently?

You may want to check out this Apple discussion thread... Most of them suggest using "amphetamine" instead, or try one of the "caffeinated &" commands

https://discussions.apple.com/thread/7858428