Skip to main content

Is the in-app feedback mechanism broken?

Thread needs solution
Posts: 7
Comments: 7

When I try to file a bug report using the in-app "Send Feedback" option, clicking "Send" results in a busy indicator that spins forever. The report isn't actually sent.

Is anyone else encountering this?

(I know the email address is visible in the snapshot - that's fine.)

Attachment Size
Screen Shot 2019-03-28 at 12.14.38 PM.png 397.84 KB
0 Users found this helpful
Posts: 7
Comments: 7


Update: I got some confirmation mails about feedback having been received.

It would seem that the feedback is being sent, but the Acronis app isn't detecting that the submission process was completed.

Forum Hero
Posts: 68
Comments: 8266


Brian, thanks for the update.  I haven't sent feedback from a Mac in awhile and honestly can't say how it is behaving.  Did you send with the latest update that came out yesterday or a different version?

 Acronis True Image 2019 for Mac ( Build #  17780 , Multilingual , 177.0 MB )2019-03-27 Release notes

Posts: 7
Comments: 7


This was with the brand new version, updated today.

Forum Moderator
Posts: 126
Comments: 4944


Hello Brian

I see your feedback in our system, thank you!