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Is the in-app feedback mechanism broken?

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Beginner
Posts: 6
Comments: 5

When I try to file a bug report using the in-app "Send Feedback" option, clicking "Send" results in a busy indicator that spins forever. The report isn't actually sent.

Is anyone else encountering this?

(I know the email address is visible in the snapshot - that's fine.)

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Screen Shot 2019-03-28 at 12.14.38 PM.png 397.84 KB
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Beginner
Posts: 6
Comments: 5

Update: I got some confirmation mails about feedback having been received.

It would seem that the feedback is being sent, but the Acronis app isn't detecting that the submission process was completed.

Forum Hero
Posts: 46
Comments: 7192

Brian, thanks for the update.  I haven't sent feedback from a Mac in awhile and honestly can't say how it is behaving.  Did you send with the latest update that came out yesterday or a different version?

 Acronis True Image 2019 for Mac ( Build #  17780 , Multilingual , 177.0 MB )2019-03-27 Release notes

Beginner
Posts: 6
Comments: 5

This was with the brand new version, updated today.

Forum Moderator
Posts: 109
Comments: 4065

Hello Brian

I see your feedback in our system, thank you!