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Backup Fails due to Corruption - ATI 2017 for Mac

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Comments: 23

See log below.  I have tried different disks, run First Aid on the MacBook and destination Seagate disk, deleted the backup and tried to start again.  I have also downloaded a copy of Acronis 2017 and reinstalled it.

No disk errors are displayed yet I ran Acronis backups a week ago with no problems.  Indeed I have been backing up on this machine for over two years without problems.  I don't know what else to try as Utilities cannot find problems and disk imaging with Winclone works OK.

Any suggestions welcome as I have exhausted my list of things to do.

The log is:

2019-07-21 14:50:40:149 140736193553344 I00000000: ATI Demon started: 8035
2019-07-21 14:50:40:192 140736193553344 I013C0006: A4CEE384-0684-4BCA-A5DF-4ACC416E98AE
2019-07-21 14:50:40:213 140736193553344 I00640002: Aktion SFL_2GB_Blue wurde manuell gestartet.
2019-07-21 14:50:40:214 140736193553344 I00640000: Operation description: SFL_2GB_Blue.
2019-07-21 14:50:42:966 140736193553344 I013C0000: Aktion: Backup
2019-07-21 14:50:42:966 140736193553344 I013C0000: Backup-Typ: hybrid (Laufwerksebene)
2019-07-21 14:50:42:967 140736193553344 I013C0000: Quelle: APPLE SSD AP0512H (/dev/disk0), APPLE SSD AP0512H (/dev/disk0), APPLE SSD AP0512H (/dev/disk0), APPLE SSD AP0512H (/dev/disk0), APPLE SSD AP0512H (/dev/disk0), APPLE SSD AP0512H (/dev/disk0), APPLE SSD AP0512H (/dev/disk0)
2019-07-21 14:50:42:967 140736193553344 I013C0000: Ziel: /Volumes/SFL_2GB_Blue/SFL_2GB_Blue.tib
2019-07-21 14:50:43:127 140736193553344 W00000000: sudo -u _fpsd "/Applications/Acronis True Image.app/Contents/MacOS/acroprlctl" list -a -o uuid --no-header
2019-07-21 14:50:43:127 140736193553344 W00000000: Request failed. Parallels Desktop is not installed.
2019-07-21 14:50:43:248 140736193553344 W00000000: sudo -u Alastair_Day "/Applications/Acronis True Image.app/Contents/MacOS/acroprlctl" list -a -o uuid --no-header
2019-07-21 14:50:43:248 140736193553344 W00000000: Request failed. Parallels Desktop is not installed.
2019-07-21 14:50:43:249 140736193553344 I013C0000: Aktion: Konsolidierung
2019-07-21 14:50:43:250 140736193553344 I0064000B: Priorität geändert in 'Niedrig'
2019-07-21 14:59:41:817 140736193553344 E0004000D: Error 0x4000d: Die Datei ist beschädigt.
| Ablaufverfolgungsebene: Fehler
| line: 0x224d4f1aef4f64f0
| Datei: /private/bs_hudson/workspace/ATIH-imager-mac-20-u2-release_swiss/8035/file/filesys/ntfs/cattr.cpp:336
| Funktion: BuildCompressionUnitRuns
| line: 0x224d4f1aef4f64f0, /private/bs_hudson/workspace/ATIH-imager-mac-20-u2-release_swiss/8035/file/filesys/ntfs/cattr.cpp:336, BuildCompressionUnitRuns
| $module: ti_demon_macia64_8035
2019-07-21 14:59:41:911 140736193553344 W00170803: Error 0x170803: Aktion wurde abgebrochen.
| Ablaufverfolgungsebene: Warnung
| line: 0xbe4a335cc601f5e5
| Datei: /private/bs_hudson/workspace/ATIH-imager-mac-20-u2-release_swiss/8035/archive/ver2/file/operation.cpp:61
| Funktion: PrepareError
| line: 0xbe4a335cc601f5e5, /private/bs_hudson/workspace/ATIH-imager-mac-20-u2-release_swiss/8035/archive/ver2/file/operation.cpp:61, PrepareError
| $module: ti_demon_macia64_8035
2019-07-21 14:59:42:975 140736193553344 E013C0005: Error 0x13c0005: Aktion mit Fehlern beendet.
| Ablaufverfolgungsebene: Fehler
| line: 0x9f2c53c72e8bcea4
| Datei: /private/bs_hudson/workspace/ATIH-imager-mac-20-u2-release_swiss/8035/products/imager/demon/main.cpp:686
| Funktion: main
| line: 0x9f2c53c72e8bcea4, /private/bs_hudson/workspace/ATIH-imager-mac-20-u2-release_swiss/8035/products/imager/demon/main.cpp:686, main
| $module: ti_demon_macia64_8035

 

 

 

 

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#1

I suggest you amend the topic to indicate that you are using ATI 2017 for MAC. That will help the moderator in allocating the post to the correct thread (for some reason random posts, frequently first post in a thread, are being place in the wrong part of the Forum - something to do with including images and possibly in your case past from the log file). I cannot help as I know nothing about MACs.

Ian

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Posts: 6
Comments: 23

#2

I have deleted and reinstalled Acronis.  Here is a further log:

2019-07-23 09:41:45:688 140737185346496 I00000000: ATI Demon started: 8035
2019-07-23 09:41:45:701 140737185346496 I013C0006: E9772DAF-22CD-43EB-AFCF-2D332DC72ACA
2019-07-23 09:41:45:712 140737185346496 I00640002: Aktion SFL_2GB_Blue wurde manuell gestartet.
2019-07-23 09:41:45:712 140737185346496 I00640000: Operation description: SFL_2GB_Blue.
2019-07-23 09:41:48:791 140737185346496 I013C0000: Aktion: Backup
2019-07-23 09:41:48:791 140737185346496 I013C0000: Backup-Typ: hybrid (Laufwerksebene)
2019-07-23 09:41:48:792 140737185346496 I013C0000: Quelle: APPLE SSD AP0512H (/dev/disk0), APPLE SSD AP0512H (/dev/disk0), APPLE SSD AP0512H (/dev/disk0), APPLE SSD AP0512H (/dev/disk0), APPLE SSD AP0512H (/dev/disk0), APPLE SSD AP0512H (/dev/disk0), APPLE SSD AP0512H (/dev/disk0)
2019-07-23 09:41:48:792 140737185346496 I013C0000: Ziel: /Volumes/SFL_2GB_Blue/SFL_2GB_Blue.tib
2019-07-23 09:41:49:433 140737185346496 W00000000: sudo -u _fpsd "/Applications/Acronis True Image.app/Contents/MacOS/acroprlctl" list -a -o uuid --no-header
2019-07-23 09:41:49:433 140737185346496 W00000000: Request failed. Parallels Desktop is not installed.
2019-07-23 09:41:49:930 140737185346496 W00000000: sudo -u Alastair_Day "/Applications/Acronis True Image.app/Contents/MacOS/acroprlctl" list -a -o uuid --no-header
2019-07-23 09:41:49:930 140737185346496 W00000000: Request failed. Parallels Desktop is not installed.
2019-07-23 09:41:49:931 140737185346496 I013C0000: Aktion: Konsolidierung
2019-07-23 09:41:49:932 140737185346496 I0064000B: Priorität geändert in 'Niedrig'
2019-07-23 09:49:42:777 140737185346496 E0004000D: Error 0x4000d: Die Datei ist beschädigt.
| Ablaufverfolgungsebene: Fehler
| line: 0x224d4f1aef4f64f0
| Datei: /private/bs_hudson/workspace/ATIH-imager-mac-20-u2-release_swiss/8035/file/filesys/ntfs/cattr.cpp:336
| Funktion: BuildCompressionUnitRuns
| line: 0x224d4f1aef4f64f0, /private/bs_hudson/workspace/ATIH-imager-mac-20-u2-release_swiss/8035/file/filesys/ntfs/cattr.cpp:336, BuildCompressionUnitRuns
| $module: ti_demon_macia64_8035
2019-07-23 09:49:42:874 140737185346496 W00170803: Error 0x170803: Aktion wurde abgebrochen.
| Ablaufverfolgungsebene: Warnung
| line: 0xbe4a335cc601f5e5
| Datei: /private/bs_hudson/workspace/ATIH-imager-mac-20-u2-release_swiss/8035/archive/ver2/file/operation.cpp:61
| Funktion: PrepareError
| line: 0xbe4a335cc601f5e5, /private/bs_hudson/workspace/ATIH-imager-mac-20-u2-release_swiss/8035/archive/ver2/file/operation.cpp:61, PrepareError
| $module: ti_demon_macia64_8035
2019-07-23 09:49:44:471 140737185346496 E013C0005: Error 0x13c0005: Aktion mit Fehlern beendet.
| Ablaufverfolgungsebene: Fehler
| line: 0x9f2c53c72e8bcea4
| Datei: /private/bs_hudson/workspace/ATIH-imager-mac-20-u2-release_swiss/8035/products/imager/demon/main.cpp:686
| Funktion: main
| line: 0x9f2c53c72e8bcea4, /private/bs_hudson/workspace/ATIH-imager-mac-20-u2-release_swiss/8035/products/imager/demon/main.cpp:686, main
| $module: ti_demon_macia64_8035

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Posts: 6
Comments: 23

#3

I deleted the Bootcamp and restored it with Winclone without problems and then checked the disk.  I used a different backup disk which worked fine with Acronis two weeks ago and encountered the same problem.  At about 17GB, Acronis throws and error and exits.  This is the log.

2019-07-24 08:15:36:168 140736411395008 I00000000: ATI Demon started: 8035
2019-07-24 08:15:36:178 140736411395008 I013C0006: DC117C13-0290-4EBC-B300-9AD7640887ED
2019-07-24 08:15:36:197 140736411395008 I00640002: Aktion Alastair’s MacBook 221216 wurde manuell gestartet.
2019-07-24 08:15:36:198 140736411395008 I00640000: Operation description: Alastair’s MacBook 221216.
2019-07-24 08:15:39:191 140736411395008 I013C0000: Aktion: Backup
2019-07-24 08:15:39:193 140736411395008 I013C0000: Backup-Typ: hybrid (Laufwerksebene)
2019-07-24 08:15:39:193 140736411395008 I013C0000: Quelle: APPLE SSD AP0512H (/dev/disk0), APPLE SSD AP0512H (/dev/disk0), APPLE SSD AP0512H (/dev/disk0), APPLE SSD AP0512H (/dev/disk0), APPLE SSD AP0512H (/dev/disk0), APPLE SSD AP0512H (/dev/disk0), APPLE SSD AP0512H (/dev/disk0)
2019-07-24 08:15:39:194 140736411395008 I013C0000: Ziel: /Volumes/MacBook_2TB_Black/Alastair’s MacBook 221216.tib
2019-07-24 08:15:40:477 140736411395008 W00000000: sudo -u _fpsd "/Applications/Acronis True Image.app/Contents/MacOS/acroprlctl" list -a -o uuid --no-header
2019-07-24 08:15:40:477 140736411395008 W00000000: Request failed. Parallels Desktop is not installed.
2019-07-24 08:15:40:631 140736411395008 W00000000: sudo -u Alastair_Day "/Applications/Acronis True Image.app/Contents/MacOS/acroprlctl" list -a -o uuid --no-header
2019-07-24 08:15:40:631 140736411395008 W00000000: Request failed. Parallels Desktop is not installed.
2019-07-24 08:15:40:635 140736411395008 I013C0000: Aktion: Konsolidierung
2019-07-24 08:15:40:636 140736411395008 I0064000B: Priorität geändert in 'Niedrig'
2019-07-24 08:23:36:246 140736411395008 E0004000D: Error 0x4000d: Die Datei ist beschädigt.
| Ablaufverfolgungsebene: Fehler
| line: 0x224d4f1aef4f64f0
| Datei: /private/bs_hudson/workspace/ATIH-imager-mac-20-u2-release_swiss/8035/file/filesys/ntfs/cattr.cpp:336
| Funktion: BuildCompressionUnitRuns
| line: 0x224d4f1aef4f64f0, /private/bs_hudson/workspace/ATIH-imager-mac-20-u2-release_swiss/8035/file/filesys/ntfs/cattr.cpp:336, BuildCompressionUnitRuns
| $module: ti_demon_macia64_8035
2019-07-24 08:23:36:337 140736411395008 W00170803: Error 0x170803: Aktion wurde abgebrochen.
| Ablaufverfolgungsebene: Warnung
| line: 0xbe4a335cc601f5e5
| Datei: /private/bs_hudson/workspace/ATIH-imager-mac-20-u2-release_swiss/8035/archive/ver2/file/operation.cpp:61
| Funktion: PrepareError
| line: 0xbe4a335cc601f5e5, /private/bs_hudson/workspace/ATIH-imager-mac-20-u2-release_swiss/8035/archive/ver2/file/operation.cpp:61, PrepareError
| $module: ti_demon_macia64_8035
2019-07-24 08:23:37:384 140736411395008 E013C0005: Error 0x13c0005: Aktion mit Fehlern beendet.
| Ablaufverfolgungsebene: Fehler
| line: 0x9f2c53c72e8bcea4
| Datei: /private/bs_hudson/workspace/ATIH-imager-mac-20-u2-release_swiss/8035/products/imager/demon/main.cpp:686
| Funktion: main
| line: 0x9f2c53c72e8bcea4, /private/bs_hudson/workspace/ATIH-imager-mac-20-u2-release_swiss/8035/products/imager/demon/main.cpp:686, main
| $module: ti_demon_macia64_8035
 

 

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Posts: 123
Comments: 4713

#4

Hello ALD2355,

I'd try excluding the Bootcamp partition and Parallels Desktop virtual machine from the data to back up.  Is the backup successful in this case? 

file/filesys/ntfs/ in the error message should be referring to the file system in a virtual machine. 

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Posts: 6
Comments: 23

#5

We do not have Parallels or VMWare on this machine and the whole point of using Acronis is to back up Bootcamp.  Time Machine runs without problems on the Mac side of the machine.

We have:

1. Tried three different disks
2. Checked each of the disks with SeaTools for Windows and found no errors
3. Deleted the previous backups and tried to recreate them

In addition, I have checked Bootcamp with CHKDSK and successfully created disk images with WinClone

We encounter the error both with 2017 and 2019.  According to the error below, Acronis seems to error at line 0xbe4a335cc601f5e5 and then  0x9f2c53c72e8bcec0

We have been using these disks and machine without problems for over two years and suddenly Acronis is failing.  Other than the recent Windows update, we have not added new programs or changed the configuration.

 

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Posts: 6
Comments: 23

#6

This is the most recent log.

2019-08-05T11:37:40:413+01:00 140736141063104 I00000000: -----
2019-08-05T11:37:40:413+01:00 140736141063104 I00000000: ATI Demon started. Version: 23.5.1.17780.
2019-08-05T11:37:40:422+01:00 140736141063104 I013C0006: BAE4A849-82B1-4E09-9FA5-BDBD84509BD4
2019-08-05T11:37:40:466+01:00 140736141063104 I00640002: Aktion SFL_2GB_Blue wurde manuell gestartet.
2019-08-05T11:37:40:466+01:00 140736141063104 I00640000: Operation description: SFL_2GB_Blue.
2019-08-05T11:37:41:920+01:00 140736141063104 I013C0000: Aktion: Backup
2019-08-05T11:37:41:923+01:00 140736141063104 I013C0000: Backup-Typ: hybrid (Laufwerksebene)
2019-08-05T11:37:41:924+01:00 140736141063104 I013C0000: Quelle: APPLE SSD AP0512H (/dev/disk0), APPLE SSD AP0512H (/dev/disk0), APPLE SSD AP0512H (/dev/disk0), APPLE SSD AP0512H (/dev/disk0), APPLE SSD AP0512H (/dev/disk0), APPLE SSD AP0512H (/dev/disk0), APPLE SSD AP0512H (/dev/disk0)
2019-08-05T11:37:41:925+01:00 140736141063104 I013C0000: Ziel: /Volumes/SFL_2GB_Blue/SFL_2GB_Blue.tib
2019-08-05T11:37:41:926+01:00 140736141063104 I013C0000: Aktion: Konsolidierung
2019-08-05T11:37:41:927+01:00 140736141063104 I0064000B: Priorität geändert in 'Niedrig'
2019-08-05T11:37:43:113+01:00 140736141063104 W00000000: Parallels Desktop is not installed
2019-08-05T11:54:55:287+01:00 140736141063104 E0004000D: Error 0x4000d: Die Datei ist beschädigt.
| Ablaufverfolgungsebene: Fehler
| line: 0x224d4f1aef4f64f0
| Datei: /private/bs_hudson/workspace/master/754/product/core/file/filesys/ntfs/cattr.cpp:336
| Funktion: BuildCompressionUnitRuns
| line: 0x224d4f1aef4f64f0, /private/bs_hudson/workspace/master/754/product/core/file/filesys/ntfs/cattr.cpp:336, BuildCompressionUnitRuns
| $module: ti_demon_macia64_17780
2019-08-05T11:54:55:428+01:00 140736141063104 W00170803: Error 0x170803: Aktion wurde abgebrochen.
| Ablaufverfolgungsebene: Warnung
| line: 0xbe4a335cc601f5e5
| Datei: /private/bs_hudson/workspace/master/754/product/archive/ver2/file/operation.cpp:61
| Funktion: PrepareError
| line: 0xbe4a335cc601f5e5, /private/bs_hudson/workspace/master/754/product/archive/ver2/file/operation.cpp:61, PrepareError
| $module: ti_demon_macia64_17780
2019-08-05T11:54:56:474+01:00 140736141063104 E013C0005: Error 0x13c0005: Aktion mit Fehlern beendet.
| Ablaufverfolgungsebene: Fehler
| line: 0x9f2c53c72e8bcec0
| Datei: /private/bs_hudson/workspace/master/754/product/products/imager/demon/main.cpp:714
| Funktion: main
| line: 0x9f2c53c72e8bcec0, /private/bs_hudson/workspace/master/754/product/products/imager/demon/main.cpp:714, main
| $module: ti_demon_macia64_17780

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Posts: 6
Comments: 23

#7

I have received an email from Acronis this afternoon telling me that I am halfway through my trial, but I have been trying to get answers for two weeks and I have not been able to use 2019.  How do I get help from Acronis as the product is useless if it does not work - both 2017 and 2019?

Forum Member
Posts: 6
Comments: 23

#8

I cannot see a way to exclude Bootcamp as mentioned above (although this is the reason for using Acronis).  Please advise.

Forum Member
Posts: 6
Comments: 23

#9

Tried to run Acronis again after deleting old backup and checking the disks.  How can I get Acronis to sort this out as I have been deleting, checking etc. etc. now for two weeks.  We have been using the product for ten years through different upgrades and at least deserve some support after buying various versions.

As far as I can see there is nothing wrong with the data - the hard disk has been deleted, formatted and restored with Winclone, the hard disks (three) have been checked with First Aid and Seagate Tools, the old backups have been deleted so there should not be any problems.  The problem appears to be the Acronis software as it all worked up until two weeks ago.

2019-08-06T17:14:42:577+01:00 140736305906624 I00000000: -----
2019-08-06T17:14:42:577+01:00 140736305906624 I00000000: ATI Demon started. Version: 23.5.1.17780.
2019-08-06T17:14:43:047+01:00 140736305906624 I013C0006: BAE4A849-82B1-4E09-9FA5-BDBD84509BD4
2019-08-06T17:14:43:283+01:00 140736305906624 I00640002: Aktion SFL_2GB_Blue wurde per Planung gestartet.
2019-08-06T17:14:43:283+01:00 140736305906624 I00640000: Operation description: SFL_2GB_Blue.
2019-08-06T17:14:46:927+01:00 140736305906624 I013C0000: Aktion: Backup
2019-08-06T17:14:46:927+01:00 140736305906624 I013C0000: Backup-Typ: hybrid (Laufwerksebene)
2019-08-06T17:14:46:927+01:00 140736305906624 I013C0000: Quelle: APPLE SSD AP0512H (/dev/disk0), APPLE SSD AP0512H (/dev/disk0), APPLE SSD AP0512H (/dev/disk0), APPLE SSD AP0512H (/dev/disk0), APPLE SSD AP0512H (/dev/disk0), APPLE SSD AP0512H (/dev/disk0), APPLE SSD AP0512H (/dev/disk0)
2019-08-06T17:14:46:928+01:00 140736305906624 I013C0000: Ziel: /Volumes/SFL_2GB_Blue/SFL_2GB_Blue.tib
2019-08-06T17:14:46:929+01:00 140736305906624 I013C0000: Aktion: Konsolidierung
2019-08-06T17:14:46:930+01:00 140736305906624 I0064000B: Priorität geändert in 'Niedrig'
2019-08-06T17:15:09:189+01:00 140736305906624 W00000000: Parallels Desktop is not installed
2019-08-06T17:23:40:255+01:00 140736305906624 E0004000D: Error 0x4000d: Die Datei ist beschädigt.
| Ablaufverfolgungsebene: Fehler
| line: 0x224d4f1aef4f64f0
| Datei: /private/bs_hudson/workspace/master/754/product/core/file/filesys/ntfs/cattr.cpp:336
| Funktion: BuildCompressionUnitRuns
| line: 0x224d4f1aef4f64f0, /private/bs_hudson/workspace/master/754/product/core/file/filesys/ntfs/cattr.cpp:336, BuildCompressionUnitRuns
| $module: ti_demon_macia64_17780
2019-08-06T17:23:40:541+01:00 140736305906624 W00170803: Error 0x170803: Aktion wurde abgebrochen.
| Ablaufverfolgungsebene: Warnung
| line: 0xbe4a335cc601f5e5
| Datei: /private/bs_hudson/workspace/master/754/product/archive/ver2/file/operation.cpp:61
| Funktion: PrepareError
| line: 0xbe4a335cc601f5e5, /private/bs_hudson/workspace/master/754/product/archive/ver2/file/operation.cpp:61, PrepareError
| $module: ti_demon_macia64_17780
2019-08-06T17:23:41:590+01:00 140736305906624 E013C0005: Error 0x13c0005: Aktion mit Fehlern beendet.
| Ablaufverfolgungsebene: Fehler
| line: 0x9f2c53c72e8bcec0
| Datei: /private/bs_hudson/workspace/master/754/product/products/imager/demon/main.cpp:714
| Funktion: main
| line: 0x9f2c53c72e8bcec0, /private/bs_hudson/workspace/master/754/product/products/imager/demon/main.cpp:714, main
| $module: ti_demon_macia64_17780

 

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Posts: 123
Comments: 4713

#10

ALD2355, we've just released Acronis True Image 2020, I'd encourage you to install a free trial and create a new backup (start a fresh backup plan). Should the issue still reproduce on the current product version, we'll be able to escalate your ticket to the higher level. 

Forum Member
Posts: 6
Comments: 23

#11

Thanks.  I have deleted the previous copy of Acronis and installed 2020.  After I put in my password to confirm opening an application from the internet, nothing happens.  The program does not load - do you have any suggestions?
 

 

Forum Moderator
Posts: 123
Comments: 4713

#12

Hi! 
here a direct download link to the latest available build 20770

https://download.acronis.com/AcronisTrueImage2020_20770.dmg