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Can anyone reliably recover Parallels Desktop VMs with Acronis True Image 2019?

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Beginner
Posts: 3
Comments: 6

I tried today to restore two Linux VMs (one Xubuntu, one Ubuntu).

The Xubuntu VM started but would not boot with "error: file '/boot/grub/i386-pc/normal.mod' not found. The Ubuntu VM wouldn't even start with "Unable to connect to Hard Disk 1".

The same thing, one of those two with similar error messages depending on client VM) happened with most VMs I tried to restore with True Image 2018 lat year.

Acronis then paid me my money back after admitting via email that Acronis True Image cannot actually restore Parallels VMs. (If you don't believe me, my gmail account still has the email thread.)

I bought True Image 2019 believing they actually fixed the problem (since they still advertised the ability to _backup_ Parallels Desktop VMs).

Apparently True Image 2019 has the same problem. I created a ticket with Acronis but I am not sure if this will do anything but get me my money back again. I won't be getting my backups back, presumably.

 

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Regular Poster
Posts: 8
Comments: 341

Hello Andrew,

Did you run the script needed to fix the bootability problem in cases when you recovered a machine as files? (https://kb.acronis.com/content/49198)

And, please, let me know the version of Parallels Desktop that you are using.

Here is the list of supported Parallels Desktop versions: https://kb.acronis.com/content/49706

Beginner
Posts: 3
Comments: 6

I didn't run the script. It didn't work with the 2018 version and I thought it was meant to be a stop gap measure until the bug was fixed. I hadn't thought the bug still hasn't been fixed.

I run the current version of Parallels (14.1.3).

Renata Gubaydullina wrote:

Hello Andrew,

Did you run the script needed to fix the bootability problem in cases when you recovered a machine as files? (https://kb.acronis.com/content/49198)

And, please, let me know the version of Parallels Desktop that you are using.

Here is the list of supported Parallels Desktop versions: https://kb.acronis.com/content/49706

Regular Poster
Posts: 8
Comments: 341

Andrew, this should work with Parallels Desktop 14.

Could you, please, back the machines up once again, then recover them and send us feedback with the system report from the application (it is in the Menu)? We would like to check the operation logs to see what went wrong.