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Cannot create Acronis Bootable Media - Mac Catalina/MacBook Pro with T2 chip

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Beginner
Posts: 1
Comments: 3

I have a 2019 MacBook Pro with the T2 chip. I just installed Acronis 2020, did the update to 24.4 so I have the latest build. When I try to create bootable media, or a rescue disk, it continually prompts me to change the startup settings by going into recovery mode. I have set the settings as directed (medium security/allow external boot), but it continually gives me the same prompt. I even turned off all security and allow external boot and continue to get the same response. I am using a Samsung T5 external SSD for my backup device. Is there any solution to this? I have reformatted the disk as APFS, MacOX Extended Journaled, and ExFat with no success. Anyone else with this problem or am I missing something? Thanks!

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Forum Moderator
Posts: 186
Comments: 6067

Hello VineRider,

thank you for your posting! Please refer to the article Acronis True Image on Mac: Changing startup options on Apple T2 chip, which provides information on how to boot from Acronis Bootable Rescue Media if you have a Mac with the Apple T2 chip. Should the issue still persist, please contact Acronis support team for assistance. 

Beginner
Posts: 1
Comments: 3

I have followed the instructions exactly, and the software continually prompts me to make those changes.  It never allows me to create the bootable media.

Beginner
Posts: 0
Comments: 1

exact same problem. even with secure boot setting to "no security" ATI won't recognize the settings and constantly ask to change these settings.

Frequent Poster
Posts: 19
Comments: 501

Hello everyone,

Thank you for reporting!

The new Macs with Catalina have changed the way T2 chips send their settings.

We have created a bug TI-178973.

Will be fixed in the next update (planned to end of November).

Beginner
Posts: 0
Comments: 2

Hi Renata,

After trying to create a bootable media for a whole day!!!!, I now found your message. Why didn't Acronis post this message on a prominent place?? So apparently the focus of Acronis still is on Windows users. Very disgraceful.

Regards

Beginner
Posts: 0
Comments: 2

Hello

I have the same problem cannot create rescue bootable and create survival kit. This is under investigation by support and hope to get a solution soon.

Regards

 

Beginner
Posts: 0
Comments: 2

Hi

 

My issue is solved today by updating Acronis 2020 by an update sent to me by Support.

Now I can create survival kit as well as bootable USB. Both tested and able to boot and can select backup files.

Regards

Beginner
Posts: 1
Comments: 3

Great news.  Glad we got a solution for this!

Beginner
Posts: 0
Comments: 1

Hi, I also have the same problem. The software can't allow me to create a rescue USB or survival kit. Asking me to turn off the T2 security, already done and continue with the same message. Thanks with any help.

Forum Moderator
Posts: 186
Comments: 6067

Abraham Rosa wrote:

Hi, I also have the same problem. The software can't allow me to create a rescue USB or survival kit. Asking me to turn off the T2 security, already done and continue with the same message. Thanks with any help.

Hi! Please follow https://kb.acronis.com/content/67076 and if the issue persist, open a support ticket for investigation.