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Cannot get an image to work

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Beginner
Posts: 2
Comments: 1

Hi all, I have been using true image for many years on PC, but I just bought it for my MacBook and I cannot get an image to work at all.  I keep getting an error that seems to be related to “failed to create volume snapshot” before anything can get backed up.  I thought it might be a disk permission problem, but I have the full disk access checked in the system security and privacy tab.  Then I thought perhaps that it was due to the filevault encryption, so I decrypted my disk without luck.  Does anyone have any other thoughts?  I really have not other ideas... Here is the error log. thanks in advance.

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Forum Moderator
Posts: 186
Comments: 6067

Hello Chris,

I see that you had an open ticket for this issue. Would you mind sharing the outcome with the community? Was the issue resolved?