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Cloud Backup / Space errors

Thread needs solution
Beginner
Posts: 2
Comments: 3

I can't seem to get past my initial cloud backup on my Mac. It keeps stating that I've run out of cloud storage (I didn't.. I have 3TB storage and am only using 2.4.  But what I did notice is that even though the backup size is set to 390GB, at the bottom where it shows the status as it uploads to the cloud, it's showing a 3.74TB backup. I have no attached storage, I even excluded my google drive just in case.  It keeps failing.  

Here's the error log:

 

2018-09-28T16:54:07:712-04:00 4508169664 I00000000: ATI Demon started: 14170
2018-09-28T16:54:07:716-04:00 4508169664 I013C0006: A37CC41A-BCB1-46CD-A2C5-C66655630860
2018-09-28T16:54:07:721-04:00 4508169664 I00640002: Operation Macintosh HD, Preboot, Recovery, VM started manually.
2018-09-28T16:54:08:294-04:00 4508169664 I013C0000: Operation: Backup
2018-09-28T16:54:08:294-04:00 4508169664 I013C0000: Backup type: hybrid (disk level)
2018-09-28T16:54:08:296-04:00 4508169664 I013C0000: Operation: Consolidation
2018-09-28T16:54:08:296-04:00 4508169664 I0064000B: Priority changed to Low.
2018-09-28T16:54:21:204-04:00 4508169664 I00000000: Parallels Desktop version 14.0.1-45154 installed
2018-09-28T16:54:21:204-04:00 4508169664 I00000000: Backup up using Backup API
2018-09-28T16:54:22:137-04:00 4508169664 I00000000: PD Virtual Machine found: /Users/napereira/Parallels/Windows 10.pvm/
2018-09-28T16:54:29:674-04:00 4508169664 E00000000: Error 0x0
| trace level: error
| line: 0x0
| line: 0x0
2018-09-28T16:54:30:624-04:00 4508169664 W00170801: Error 0x170801: Operation has been stopped.
| trace level: warning
| line: 0xbe4a335cc601f5df
| file: /private/bs_hudson/workspace/master/568/product/archive/ver2/file/operation.cpp:55
| function: PrepareError
| line: 0xbe4a335cc601f5df, /private/bs_hudson/workspace/master/568/product/archive/ver2/file/operation.cpp:55, PrepareError
| $module: ti_demon_macia64_14170
2018-09-28T16:54:31:830-04:00 4508169664 E001703F8: Error 0x1703f8: Acronis Cloud is full.
| trace level: error
| line: 0x902d1a812521ed1c
| file: /private/bs_hudson/workspace/master/568/product/products/as/client/domain_model/impl/utils.cpp:877
| function: MakeUserFriendly
| line: 0x902d1a812521ed1c, /private/bs_hudson/workspace/master/568/product/products/as/client/domain_model/impl/utils.cpp:877, MakeUserFriendly
| $module: ti_demon_macia64_14170
|
| error 0x1703f8: The quota was exceeded.
| line: 0xab41048cf047e552
| file: /private/bs_hudson/workspace/master/568/product/archive/ver2/archive.cpp:23
| function: CheckQuota
| line: 0xab41048cf047e552, /private/bs_hudson/workspace/master/568/product/archive/ver2/archive.cpp:23, CheckQuota
| $module: ti_demon_macia64_14170
2018-09-28T16:54:33:834-04:00 4508169664 E013C0013: The disk is full.

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0 Users found this helpful
Forum Moderator
Posts: 116
Comments: 4414

Hi! 

Looks like an issue in the product. I see that your open support ticket has been already escalated to the higher level, please keep us posted with the results of the investigation.

Thank you! 

Beginner
Posts: 2
Comments: 3

I still haven't received any communication from support.  I emailed them for an update but no response. 

Regular Poster
Posts: 8
Comments: 366

Hello SouthFLGuy,

I have asked the support department to prioritize your ticket.

Beginner
Posts: 0
Comments: 1

Hello,

I have the same error except I am saving on an fresh empty local 1TB USB drive. Not good as it renders this product 100% useless to me.

I DO NOT have ANY ERRORS ON ANY DISKS. Please see attached.

 

Attachment Size
479598-160282.jpg 170.19 KB
Forum Moderator
Posts: 116
Comments: 4414

Richard Kade wrote:

Hello,

I have the same error except I am saving on an fresh empty local 1TB USB drive. Not good as it renders this product 100% useless to me.

I DO NOT have ANY ERRORS ON ANY DISKS. Please see attached

Hi! If you have macOS 10.14 Mojave, please refer to Acronis True Image 2019: how to grant full disk access on macOS 10.14 Mojave