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Complete Uninstall Instructions for Acronis True Image 2017 for Mac?

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Edit:  Acronis has now created their own comprehensive uninstaller script. I have deleted my attachment of a plain text file/shell script. Please visit the link below and download Acronis's script and follow the instructions. The steps are essentially the same, but their script is comprehensive whereas mine left behind some things like orphaned services. Show mercy and nix those orphaned services.

https://kb.acronis.com/content/48668#Mac1

I can't seem to find instructions on doing a complete uninstall of Acronis True Image 2017 for the Mac. Considering that the app has a ton of launchd and plist files, I don't want to just trash it. Because my demo period has expired I can't seem to get a download link to the software to look for an uninstaller or check the package for an uninstall script or the xml distribution/digest file with the index or digest of files/directories of where installed files will go. At least not from Acronis's official website. I found one on cnet but I'm not sure it's the same version.

Seems to me some garbage would be left behind by just deleting the App from the Applications folder. I'd really like a script included with the dmg/ installer in the future to do a clean uninstall.

Attached is the makings of a crude script with what I could find on my system on macOS Sierra

For the uninitiated, the following is the basic process of running a bash script. The chmod command makes the script executable for the user (that's you). The sh command executes the actual command. && just allows the second command to run if the first one completed without errors. The script is just a text file, you can easily open it and read it with any text editor but please do not open it with something like Microsoft Word, you might corrupt the file. Keep in mind you must have Administrator priveleges to run the script.

To run the script,

  1. place file uninstallacronis2017formac.txt on your Desktop, leave the filename alone.
  2. Open the Terminal App
  3. Copy and paste the following code into the Terminal window and press the return/enter key on the keyboard.

chmod u+x ~/Desktop/uninstallacronis2017formac.txt &&
sh ~/Desktop/uninstallacronis2017formac.txt

You will see something that asks for your password. You cannot see anything happening when you are typing, just be aware that you will just have to type your password blind, when you're done, hit enter and the script will complete and that's it. Trash the script when you're done.

 

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I need to uninstall Acronis true image 2017 from my Win7 PC but it will not uninstall and comes up with failed time after time.will the terminal solution above for a Mac work for me?

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Unfortunately not, my script will only work on Macs.

For Windows a cursory search turned up this webpage. Acronis seems to offer a Cleanup Utility, be warned though, if you have other applications installed from Acronis that utility may uninstall them entirely or common files they need to function.

If you've tried that already, you might try using Revo Uninstaller. Or Geek Uninstaller to remove Acronis True Image. Revo Uninstaller has a pretty decent 80% off sale right now since it's black friday for the discounted price of $11.99. Geek Uninstaller is my personal favorite since it is small and portable, the pro version is also on sale for $24.95. I'd spring for the portable license though at $39.95, both options include upgrades for life. The free versions of either should still get the job done though.

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mvp

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Peter, have you tried uninstalling using the clean tool for Windows yet (https://forum.acronis.com/forum/126092#comment-391779)?

If that'ts not working, what error are you getting when trying to uninstall.  I few people have posted a specific file being mentioned in the uninstall or install failure attempt.  It seems as though if the app was not run with right click and "run as admin" during the initial install (for some), the permissions on that file does not have the correct ownership listed and is preventing an admin from removing it.  The fix (if the file is identified), is to go to the file, right click >>> properties >>> security tab >>> advanced and grant your local admin account as the owner.  Then go back and give the local admin account full access to the file (or files - or do the entire folder, just in case).  Then run the cleanup tool. 

 

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Bobbo, I do not know where you are or even who you are but I am pleased to inform you that I have successfully removed Acronis True Image 2017 from my PC. Your suggestion that I use the Acronis Uninstaller worked perfectly. It removed ALL traces including Registry entries. I have used Acronis for several years as my only backup/restore  programme because it had proved to me that it was non intrusive and reliable. I still run the 2017 version on my main PC  ( Win10 ) but this PC will now revert to the 2016 version. Many Thanks Peter

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mvp

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Peter, 

Glad to hear it!  Sorry for the belated reply, I've been travelling this past week and have not had time to get to the forums until this evening. What's the particular need to revert from 2017 back to 2016?  If it's NAS authentication related, check out this hotfix:

59051: Acronis True Image 2017: Connection to NAS fails with errors "Connection failed", "Failed to check credentials", "Cannot find files and folders".

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Hello Adam, thank you for raising the question about the uninstall utility. Please find it at https://kb.acronis.com/content/48668#Mac1

Regards,

Slava

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[quote=Slava]

Hello Adam, thank you for raising the question about the uninstall utility. Please find it at https://kb.acronis.com/content/48668#Mac1

Regards,

Slava

[/quote]For the record, this did it! This KB article @ Acronis Forum and the ZIP it includes finally rid my Mac OS X of the clunky tray_agent hidden background services that seemed to still be launched upon logging into OS X even though everything App wise was correctly removed.

I've attached the SH script here.

Do the following:

  1. Open the Terminal application
  2. Change the current directory to the folder with the extracted script, e.g. cd Desktop/cleanup_tool_Mac
  3. Make the script executable: chmod +x cleanup_tool.sh
  4. Launch the script: ./cleanup_tool.sh
  5. When prompted, enter the password for the current Mac user account and press Return
Attachment Size
408417-137743.zip 1.41 KB
Beginner
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[quote=Adam Logan]

I can't seem to find instructions on doing a complete uninstall of Acronis True Image 2017 for the Mac. Considering that the app has a ton of launchd and plist files, I don't want to just trash it. Because my demo period has expired I can't seem to get a download link to the software to look for an uninstaller or check the package for an uninstall script or the xml distribution/digest file with the index or digest of files/directories of where installed files will go. At least not from Acronis's official website. I found one on cnet but I'm not sure it's the same version.

Seems to me some garbage would be left behind by just deleting the App from the Applications folder. I'd really like a script included with the dmg/ installer in the future to do a clean uninstall.

Attached is the makings of a crude script with what I could find on my system on macOS Sierra

For the uninitiated, the following is the basic process of running a bash script. The chmod command makes the script executable for the user (that's you). The sh command executes the actual command. && just allows the second command to run if the first one completed without errors. The script is just a text file, you can easily open it and read it with any text editor but please do not open it with something like Microsoft Word, you might corrupt the file. Keep in mind you must have Administrator priveleges to run the script.

To run the script,

  1. place file uninstallacronis2017formac.txt on your Desktop, leave the filename alone.
  2. Open the Terminal App
  3. Copy and paste the following code into the Terminal window and press the return/enter key on the keyboard.

chmod u+x ~/Desktop/uninstallacronis2017formac.txt &&
sh ~/Desktop/uninstallacronis2017formac.txt

You will see something that asks for your password. You cannot see anything happening when you are typing, just be aware that you will just have to type your password blind, when you're done, hit enter and the script will complete and that's it. Trash the script when you're done.

[/quote]Thanks, but truthfully this didn't fully remove everything. See my post below to get it all:

https://forum.acronis.com/forum/127388#comment-408417

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Thanks for the heads up @Slava. Ran it on my machine and all looks good. I don't remember if I've done a clean install since then but that doesn't hurt. It would be nice to see what files actually do get found and deleted, and what files directories are not found, but this is not a critical feature. I appreciate that Acronis has put some effort towards this end. I think it'd be good to make a simpler uninstall package for the technically illiterate though. Was fun to look over the script before executing.

Edited my original post so that people are pointed to your script.

Cheers and Regards.