Error 0x4000d: The file is corrupted.
Hello,
Please help.
Acronis TrueImage for Mac 2019 backup fails and reports:
2019-01-14T15:00:27:607-05:00 4690941376 I00000000: -----
2019-01-14T15:00:27:607-05:00 4690941376 I00000000: ATI Demon started. Version: 23.4.1.17000.
2019-01-14T15:00:27:626-05:00 4690941376 I013C0006: 92C9A479-FEA5-4CE2-9974-272B03F479B0
2019-01-14T15:00:27:640-05:00 4690941376 I00640002: Operation Peter’s MacBook Pro (3) started manually.
2019-01-14T15:00:28:894-05:00 4690941376 I013C0000: Operation: Backup
2019-01-14T15:00:28:896-05:00 4690941376 I013C0000: Backup type: hybrid (disk level)
2019-01-14T15:00:28:897-05:00 4690941376 I013C0000: Destination: /Volumes/PeterMacBookProBkp/Peter’s MacBook Pro (3).tib
2019-01-14T15:00:28:899-05:00 4690941376 I013C0000: Operation: Consolidation
2019-01-14T15:00:28:900-05:00 4690941376 I0064000B: Priority changed to Low.
2019-01-14T15:00:31:287-05:00 4690941376 I00000000: Parallels Desktop version 14.1.0-45387 installed
2019-01-14T15:00:31:287-05:00 4690941376 I00000000: Backup up using Backup API
2019-01-14T15:00:34:165-05:00 4690941376 I00000000: PD Virtual Machine found: /Users/Peter/Documents/Parallels/Windows 10.pvm/
2019-01-14T15:13:03:555-05:00 4690941376 E0004000D: Error 0x4000d: The file is corrupted.
| trace level: error
| line: 0xb90ce18e7de8007c
| file: /private/bs_hudson/workspace/master/621/product/core/file/filesys/fat.cpp:1734
| function: Read
| line: 0xb90ce18e7de8007c, /private/bs_hudson/workspace/master/621/product/core/file/filesys/fat.cpp:1734, Read
| $module: ti_demon_macia64_17000
2019-01-14T15:13:03:748-05:00 4690941376 W00170803: Error 0x170803: Operation has been aborted.
| trace level: warning
| line: 0xbe4a335cc601f5e5
| file: /private/bs_hudson/workspace/master/621/product/archive/ver2/file/operation.cpp:61
| function: PrepareError
| line: 0xbe4a335cc601f5e5, /private/bs_hudson/workspace/master/621/product/archive/ver2/file/operation.cpp:61, PrepareError
| $module: ti_demon_macia64_17000
2019-01-14T15:13:04:957-05:00 4690941376 E013C0005: Error 0x13c0005: Operation has completed with errors.
| trace level: error
| line: 0x9f2c53c72e8bcebf
| file: /private/bs_hudson/workspace/master/621/product/products/imager/demon/main.cpp:713
| function: main
| line: 0x9f2c53c72e8bcebf, /private/bs_hudson/workspace/master/621/product/products/imager/demon/main.cpp:713, main
| $module: ti_demon_macia64_17000
Hello Peter,
welcome to Acronis forums! In our internal sources I see that a similar issue has been already reported to our development team, however the root cause hasn't been found yet. Some case are being resolved with the following workarounds:
- product re-installation
- new backup plan
- exclusion of the virtual machines from the data to back up
- diagnostic and repair of the source and target drives with the help of DiskUtility
If the above doesn't help, please raise a support ticket for the more in-depth investigation.
Still an issue - cannot backup
Still an issue - cannot backup
Hello Gary,
sorry to know that your backup is affected by this issue.. If the steps from my comment above didn't help, please open a support ticket for investigation, so that the issue could be escalated to the RnD. Could you also share the ticket ID here, I'll monitor the investigation progress.
Best regards,
Ekaterina Surkova | Forum Moderator
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