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Error 0x40019 on security backup on Acronis True Image 21, last release

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Posts: 2
Comments: 0

I can't do backup because give me this error:

2021-03-18T20:51:23:423+01:00 140735898850176 I00000000: -----
2021-03-18T20:51:23:423+01:00 140735898850176 I00000000: ATI Demon started. Version:
2021-03-18T20:51:23:429+01:00 140735898850176 I013C0006: FFF184B8-3940-4F85-BBD4-7A216016E79C
2021-03-18T20:51:23:435+01:00 140735898850176 I00640002: La operación MacBook Pro HighSierra 21-1-2021 se inició según la programación.
2021-03-18T20:51:23:509+01:00 140735898850176 I013C0000: Operación: Copia de seguridad
2021-03-18T20:51:23:510+01:00 140735898850176 I0064000B: Prioridad cambiada a Baja.
2021-03-18T20:51:25:120+01:00 140735898850176 E00040019: Error 0x40019: Se ha producido un error al realizar la copia de seguridad.
| nivel de seguimiento: error
| line: 0xaa33a143c434a5fb
| archivo: /Users/hudson_agent/bs_hudson/workspace/ati-main-mac/1810/product/home/backup_worker/impl/backup_worker.cpp:173
| funcion: ReturnCodeToError
| line: 0xaa33a143c434a5fb, /Users/hudson_agent/bs_hudson/workspace/ati-main-mac/1810/product/home/backup_worker/impl/backup_worker.cpp:173, ReturnCodeToError
| Archive3Code: 0x138d
| Name:
| $module: ti_demon_macia64_39176
2021-03-18T20:51:25:535+01:00 140735898850176 E013C0005: Error 0x13c0005: La operación se ha realizado con errores.
| nivel de seguimiento: error
| line: 0x9f2c53c72e8bcedb
| archivo: /Users/hudson_agent/bs_hudson/workspace/ati-main-mac/1810/product/products/imager/demon/main.cpp:741
| funcion: main
| line: 0x9f2c53c72e8bcedb, /Users/hudson_agent/bs_hudson/workspace/ati-main-mac/1810/product/products/imager/demon/main.cpp:741, main
| $module: ti_demon_macia64_39176


Many thanks


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Forum Moderator
Posts: 186
Comments: 6067

Hello Ricardo,

I'd suggest installing the newly released build and trying to create a fresh backup task. If the issue still persists, please check your Mac for errors using the Disk Utility and if no hardware issues or bad sectors are found, open a support ticket for the more in-depth investigation.