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Error after backing up.

Thread needs solution
Beginner
Posts: 2
Comments: 4

Hello, I use Acronis on my PC but wanted to try it on my iMac before buying.

So today I downloaded the trial version.  I'm using the latest version and I run Big Sur 11.1 on my iMac.

Twice in a row when I tried to make a global backup like I do on my PC it has told me it failed.  This sure doesn't make me want to buy it if this is going to happen.

Can someone please help with this?

Many thanks, and sorry about the text, I don't know how to make a file out of it.

 

Here's the error text.

2021-01-19T12:55:48:099-05:00 4640747008 I00000000: -----

2021-01-19T12:55:48:099-05:00 4640747008 I00000000: ATI Demon started. Version: 25.6.1.35810.

2021-01-19T12:55:48:102-05:00 4640747008 I013C0006: 23D2F552-A7CA-4EC2-B110-D39243CD872F

2021-01-19T12:55:48:106-05:00 4640747008 I00640002: Operation Paul Higginbothams iMac started by schedule.

2021-01-19T12:55:51:715-05:00 4640747008 I013C0000: Operation: Backup

2021-01-19T12:55:51:715-05:00 4640747008 I0064000B: Priority changed to Low.

2021-01-19T12:55:52:075-05:00 4640747008 E00000000: Can't read slices: Error 0x40011: The specified file does not exist.

| line: 0xaa33a143c434a602

| file: /Users/hudson_agent/bs_hudson/workspace/ati-main-mac/1139/product/home/backup_worker/impl/backup_worker.cpp:180

| function: ReturnCodeToError

| line: 0xaa33a143c434a602, /Users/hudson_agent/bs_hudson/workspace/ati-main-mac/1139/product/home/backup_worker/impl/backup_worker.cpp:180, ReturnCodeToError

| $module: ti_demon_macia64_35810

|

| error 0x40011: The specified file does not exist.

| line: 0xc8d8731ce106f9c2

| file: /Users/hudson_agent/bs_hudson/workspace/ati-main-mac/1139/product/archive/ver3/adapter/error.cpp:52

| function: ConvertArchive3Error

| line: 0xc8d8731ce106f9c2, /Users/hudson_agent/bs_hudson/workspace/ati-main-mac/1139/product/archive/ver3/adapter/error.cpp:52, ConvertArchive3Error

| $module: ti_demon_macia64_35810

2021-01-19T12:56:47:033-05:00 4640747008 E02160015: Error 0x2160015: A backup error.

| trace level: error

| line: 0xa340ffd3416335cf

| file: e:/jenkins_agent/workspace/ati-disk_backup/708/product/main/core/da_api/backup.cpp:353

| function: Commit

| line: 0xa340ffd3416335cf, e:/jenkins_agent/workspace/ati-disk_backup/708/product/main/core/da_api/backup.cpp:353, Commit

| $module: disk_backup_macia64_708

|

| error 0x29b0fff: Unknown error

| line: 0x8ba4fa0bac28c371

| file: e:/jenkins_agent/workspace/ati-disk_backup/708/product/main/core/resizer/archive3/backup_partition.cpp:1566

| function: operator()

| line: 0x8ba4fa0bac28c371, e:/jenkins_agent/workspace/ati-disk_backup/708/product/main/core/resizer/archive3/backup_partition.cpp:1566, operator()

| function: file_backup_run

| path: /Volumes/Big Sur/Paul Higginbothams iMac.tibx

| $module: disk_backup_macia64_708

|

| error 0xfff1: Resource deadlock avoided

| line: 0x8ba4fa0bac28c371

| file: e:/jenkins_agent/workspace/ati-disk_backup/708/product/main/core/resizer/archive3/backup_partition.cpp:1566

| function: operator()

| line: 0x8ba4fa0bac28c371, e:/jenkins_agent/workspace/ati-disk_backup/708/product/main/core/resizer/archive3/backup_partition.cpp:1566, operator()

| function: read

| path: /System/Volumes/Data/Users/paulhigginbotham/Library/Mobile Documents.63793545/com~apple~mail/Data/MailData/ubiquitous_SyncedSmartMailboxes.plist

| code: 0xb

| $module: disk_backup_macia64_708

2021-01-19T12:56:47:746-05:00 4640747008 E013C0005: Error 0x13c0005: Operation has completed with errors.

| trace level: error

| line: 0x9f2c53c72e8bcedb

| file: /Users/hudson_agent/bs_hudson/workspace/ati-main-mac/1139/product/products/imager/demon/main.cpp:741

| function: main

| line: 0x9f2c53c72e8bcedb, /Users/hudson_agent/bs_hudson/workspace/ati-main-mac/1139/product/products/imager/demon/main.cpp:741, main

| $module: ti_demon_macia64_35810

1 Users found this helpful
Beginner
Posts: 2
Comments: 4

Anyone?  Please?  I REALLY want to buy a license for this but if it gives an error then it doesn't make sense.

Many thanks for any help.

Forum Moderator
Posts: 237
Comments: 6946

Hello Paul,

thank you for your posting! I've checked our internal sources for a known solution, but unfortunately didn't find any similar resolved cases. If you have some time for the investigation, I'd suggest opening a support ticket so that our engineers can look into the situation and help.

Beginner
Posts: 2
Comments: 4

Ekaterina wrote:

Hello Paul,

thank you for your posting! I've checked our internal sources for a known solution, but unfortunately didn't find any similar resolved cases. If you have some time for the investigation, I'd suggest opening a support ticket so that our engineers can look into the situation and help.

Ok, thank you.

Beginner
Posts: 4
Comments: 8

I'm in (almost) exactly the same boat as the OP. Acronis Cyber Protect Home Office on PC runs smoothly & without errors. However, same cannot be said for my Mac. I continue to receive "The last backup failed. Unknown error". The error log (below) says "error 0xfff1: Resource deadlock avoided" and no matter what I do to try and resolve it, its unsuccessful.

Since I am testing the software as a trial before buying, if I cannot backup my Mac, I'll have to look for another solution (I really want to use Acronis, though).

Environment : MacOS Catalina ver. 10.15.7    Acronis Cyber Protect Home Office ver. 26.0.39605

Solutions tried :
a) Fire Aid on Mac. Errors found. Couldn't correct errors.
b) Reformatted disk. Restored from Time Machine backup. Ran First Aid. No errors found.
c) Deleted backup job each attempt. Deleted any partial backup completed each attempt.
d) Uninstalled Acronis software. Downloaded and reinstalled software.
e) Error received regardless of backup destination (NAS or Acronis Cloud)
f) Opened a support ticket. Haven't heard back yet.

SO, HAS ANYONE ELSE EXPERIENCED THIS PROBLEM OR HAVE ANY SOLUTION RECOMMENDATIONS ?

Rob -

========================

Error log :
2021-10-22T20:59:23:212-07:00 4646292928 I00000000: -----
2021-10-22T20:59:23:213-07:00 4646292928 I00000000: Acronis Cyber Protect Home Office Demon started. Version: 26.0.1.39605.
2021-10-22T20:59:23:220-07:00 4646292928 I013C0006: A871C543-69F9-4FF5-8BD7-564B6557E56B
2021-10-22T20:59:23:227-07:00 4646292928 I00640002: Operation MacMini to NAS started by schedule.
2021-10-22T20:59:23:331-07:00 4646292928 I013C0000: Operation: Backup
2021-10-22T20:59:23:332-07:00 4646292928 I0064000B: Priority changed to Low.
2021-10-22T20:59:23:633-07:00 4646292928 I00000000: Found mounted share: smb://nas/Acronis%20Backup%20-%20Macmini/MacMini to NAS.tibx => /Volumes/Acronis Backup - Macmini/MacMini to NAS.tibx
2021-10-22T20:59:23:868-07:00 4646292928 E00000000: Can't read slices: Error 0x40011: The specified file does not exist.
| line: 0xaa33a143c434a604
| file: /Users/hudson_agent/bs_hudson/workspace/ati-main-mac-ati/644/product/home/backup_worker/impl/backup_worker.cpp:182
| function: ReturnCodeToError
| line: 0xaa33a143c434a604, /Users/hudson_agent/bs_hudson/workspace/ati-main-mac-ati/644/product/home/backup_worker/impl/backup_worker.cpp:182, ReturnCodeToError
| $module: ti_demon_macia64_39605
|
| error 0x40011: The specified file does not exist.
| line: 0xc8d8731ce106f9c2
| file: /Users/hudson_agent/bs_hudson/workspace/ati-main-mac-ati/644/product/archive/ver3/adapter/error.cpp:52
| function: ConvertArchive3Error
| line: 0xc8d8731ce106f9c2, /Users/hudson_agent/bs_hudson/workspace/ati-main-mac-ati/644/product/archive/ver3/adapter/error.cpp:52, ConvertArchive3Error
| $module: ti_demon_macia64_39605
2021-10-22T21:04:57:533-07:00 4646292928 E029B0FFF: Error 0x29b0fff: Unknown error
| trace level: error
| line: 0x8ba4fa0bac28c374
| file: e:/jenkins_agent/workspace/ati-disk_backup/1013/product/main/core/resizer/archive3/backup_partition.cpp:1569
| function: operator()
| line: 0x8ba4fa0bac28c374, e:/jenkins_agent/workspace/ati-disk_backup/1013/product/main/core/resizer/archive3/backup_partition.cpp:1569, operator()
| function: file_backup_run
| path: /Volumes/Acronis Backup - Macmini/MacMini to NAS.tibx
| $module: disk_backup_macia64_1013
|
| error 0xfff1: Resource deadlock avoided
| line: 0x8ba4fa0bac28c374
| file: e:/jenkins_agent/workspace/ati-disk_backup/1013/product/main/core/resizer/archive3/backup_partition.cpp:1569
| function: operator()
| line: 0x8ba4fa0bac28c374, e:/jenkins_agent/workspace/ati-disk_backup/1013/product/main/core/resizer/archive3/backup_partition.cpp:1569, operator()
| function: read
| path: /System/Volumes/Data/Users/RobLinda/Library/Mobile Documents.1073438692/com~apple~mail/Data/MailData/ubiquitous_SyncedSmartMailboxes.plist
| code: 0xb
| $module: disk_backup_macia64_1013
2021-10-22T21:05:01:898-07:00 4646292928 E013C0005: Error 0x13c0005: Operation has completed with errors.
| trace level: error
| line: 0x9f2c53c72e8bcedb
| file: /Users/hudson_agent/bs_hudson/workspace/ati-main-mac-ati/644/product/products/imager/demon/main.cpp:741
| function: main
| line: 0x9f2c53c72e8bcedb, /Users/hudson_agent/bs_hudson/workspace/ati-main-mac-ati/644/product/products/imager/demon/main.cpp:741, main
| $module: ti_demon_macia64_39605

Forum Moderator
Posts: 237
Comments: 6946

gary seven,

looks like the software cannot get access to 

/System/Volumes/Data/Users/RobLinda/Library/MobileDocuments.1073438692/com~apple~mail/Data/MailData/ubiquitous_SyncedSmartMailboxes.plist 

I'd try excluding them from the backup and testing the backup once again. 

Beginner
Posts: 4
Comments: 8

Thanks for the reply. Yes, while waiting for a reply from Acronis support, I tried deleting this and some other files that the errors indicated and the backup (finally) completed. Luckily, I don't use Mac email, so wasn't too worried about deleting those files, but had I used Mac email, I don't know if just deleting the files would have been an option.

 

Regardless - backup works now.