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Full Disk Access - have granted, but ACPHO keeps asking

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Beginner
Posts: 2
Comments: 2

I have reinstalled latest version of ACPHO, after HD crash, now running Monterey 12.0.1 

When it asked for Full Disk Access, I granted permission by dragging the icon across.  The two Acronis boxes in Full Disk Access were ticked (for the app and the com.acronis.helpertool). Acronis restarted and asked for permission again. 

I have been through the loop several times, including 

  • resetting the system 
  • deleting the two Acronis references in the Full Disk Access 

Any ideas?

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Forum Moderator
Posts: 237
Comments: 6946

Hello Handaroo,

are you using the latest build here? Please note that support for macOS 12 Monterey has been added starting with the build 39702 for Acronis Cyber Protect Home Office https://forum.acronis.com/forum/acronis-cyber-protect-home-office-forum…

Beginner
Posts: 2
Comments: 2

Hello Ekatarina,

Thank you,  I hadn't looked at the build number, but had checked there were no updates . 

Yesterday,  I had help from support. 

What I should have tried was reinstalling the app anyway, that fixed it straight away. 

Thanks again

Forum Moderator
Posts: 237
Comments: 6946

Good to know about the successful outcome, thank you for posting back!