Full Disk Access - have granted, but ACPHO keeps asking

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Handaroo
Beginner
Posts: 2
Comments: 2

I have reinstalled latest version of ACPHO, after HD crash, now running Monterey 12.0.1 

When it asked for Full Disk Access, I granted permission by dragging the icon across.  The two Acronis boxes in Full Disk Access were ticked (for the app and the com.acronis.helpertool). Acronis restarted and asked for permission again. 

I have been through the loop several times, including 

  • resetting the system 
  • deleting the two Acronis references in the Full Disk Access 

Any ideas?

Attachment Size
full disk access.png 31.28 KB
Sat, 11/27/2021 - 18:13
Products: Acronis Cyber Protect Home Office - MacOS
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Ekaterina
Forum Moderator
Posts: 248
Comments: 7081

Hello Handaroo,

are you using the latest build here? Please note that support for macOS 12 Monterey has been added starting with the build 39702 for Acronis Cyber Protect Home Office https://forum.acronis.com/forum/acronis-cyber-protect-home-office-forum…

Thu, 12/02/2021 - 21:20

Best regards,
Ekaterina Surkova | Forum Moderator

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support

Handaroo
Beginner
Posts: 2
Comments: 2

Hello Ekatarina,

Thank you,  I hadn't looked at the build number, but had checked there were no updates . 

Yesterday,  I had help from support. 

What I should have tried was reinstalling the app anyway, that fixed it straight away. 

Thanks again

Fri, 12/03/2021 - 07:43
Products: Acronis Cyber Protect Home Office - MacOS
Ekaterina
Forum Moderator
Posts: 248
Comments: 7081

Good to know about the successful outcome, thank you for posting back!  

Fri, 12/03/2021 - 11:33

Best regards,
Ekaterina Surkova | Forum Moderator

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support