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Full Image Backup Recovery Completes fine but OSX has problems

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Using True Image 2017 v3.0.8024 to do full image backups of my Mid2015 MacBook Pro running El Capitan 10.11.6 at work.

Took me a while to secure a loaner laptop at work to test my recovery on. A similar model (i'd have to get the details). 

The recovery didn't fully work though and I am trying to understand what might have caused that.

After recovering from backup, I was able to login. Looked like everything was fine. The user settings were the same, looked like it was an exact clone of my laptop. But OSX had issues. The tool/menu bar would not load (at first i was looking for it to disable the wireless connection).

Then Finder would be unable to launch, constantly saying something like 'Finder has experienced issues launching. Relaunch/Cancel" (I forget the exact message but it is that standard osx message that you get when an application crashes).

I haven't had a chance to further troubleshoot this but wanted to ask in the forums if there were known issues to be aware of and tips to ensure successful backups and recoveries.

Could it be that the backup is corrupt? If it was i would have thought that it would not have been able to do a recovery at all.

That is about the only thing i can think of.  But if it is the case it would be scary because I don't have a spare 3000$ macbook pro available to test recoveries on a refular basis. Which relates to the other recent thread asking how you can ensure that your backup is valid.

Do you have any ideas? I guess the only next step i can think of is to do a fresh backup and try restoring that. In case it was a backup corruption issue.

I don't see how else we could either rule that out or confirm this.


thank you


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Hi Yannick - try restoring to an exernal usb drive instead of a new Mac and booting that from the original Mac (connected externallY so that you're using the exact same hardware, but not needing to compromise your main/internal drive for testing purposes.  

With the restored external drive attached via USB, you can then power off the mac and when it starts up, immediately press and hold the "option" key down. You should eventually see different disks to pick to boot to.  The one with the yellow disk icon will reflect the external drive that you restored to and you can then try to boot it.  If it boots (which it should), see if the issues still persist there.  Yeah, it's booting exernall, but you're using the original Mac hardware.  This is a great way to test restores on a Mac, or at least the backup integrity.  

I can't really say why the system is behaving strangely after the restore - I've had similar issues even with Time Machine restores.  Are you sure the test system is exactly the same (check the serial #'s to see if they are both the same year and early, mid or late model of that year as hardware can change among them).

Also before your backup, you could try running "first aid" on the disk and then do a restore as a test.  On the Windows side, bad/dirty disks can have problems because the bad/dirty sectors get backed up and restored as well.  Running chkdks /f /r in Windows can often fix/repair those so backups are more reliable.  OS X 10.11.X simplified disk checking with the Disk Utility app, so it may be a similar process in this case.

A last thought... I haven't backed up with True Image on a Mac in a few years and it was pretty limited when it first came out in 2015... are you able to take an "offline" backup with the rescue media now?  If so, you could also try taking an offline backup while the OS is idle and see if that makes a difference when restoring to your other test system.  Online backups are nice and generally work fine, but my bread-and-butter backups are weekly offline backups where the OS isn't running (on the PC side) to avoid apps (AV, third party apps, etc) from getting in the way.  I run online backups all week and they usually restore fine, but have always had rock solid "offline" backups which are my go-to/fail-safe for the OS and I can then get data from the online backups (files, docs, etc), if it were to come to that. 


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Hi Bobbo.

thanks a ton for the detailed response. You made me realize my mistake. I used to use True image on PC at work and only switched to MAC a year and a half ago.

I had not realized that the capabilities for Acronis to restore on different hardware was only possible on PCs.

So that makes absolute sense now cause when getting that loaner laptop to test my restore on, I had not bothered worrying if the hardware was similar.

It's pretty disappointing. Are there any plans to offer the same capabilities on the MAC version? That is, restore to any MAC hardware.

Thank you


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Hi Yannick - there's no Universal restore option with the Mac's.  However, I have had luck restoring an image from one Mac to another, but the hardware can be an issue.  In my previous office, I was taking "full disk" images with Yosemite 10.10.5 USB recovery and disk utility.  I still use 10.10.5 for this since Apple took away the ability to only backup the used data on the disk in El Cap and hasn't returned the capability in Sierra.  Using this method though, I've been able to take full disk images of systems and restore that base image to a number of different hardware, going back as far as 2006 Macbook Pro's.  

I believe Acronis is using disk utility like features to do the backup process as well, but don't really know how it works under the hood.  It is possible that the hardware is just different enough to cause on issue.  The major difference with what you did and what I do with disk utility, is that disk utility takes the full disk image "offline" and your using Acronis to take the image "online".

That's why I'm curious if the rescue media for Acronis 2017 on the Mac, gives an option to do a full disk offline backup now too?  In 2015, the rescue media could only restore and I havent' really worked with it since then.  If you can do a full offline backup with Acronis on the Mac side, it would be worth testing to see if it does result in a more stable restored image on different hardware, or not.  

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Personally I like Disk Drill Backup My biggest issue is that hard drives have a tendency to fail themselves.  It's expensive solution but does allow you to expand storage space over time if needed.  I use it for my media.