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Mac error message

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Beginner
Posts: 2
Comments: 2

I downloaded the mac version of TI 2018 and installed on my mac, it did not work correctly so I uninstalled, but on rebooting I get the following error:  Acronis True Image 11-53-31-266” is an app downloaded from the Internet. Are you sure you want to open it?

One suggestion was to run the cleanup tool, when I do I get :

cleanup_tool” can’t be opened because Apple cannot check it for malicious software.

This software needs to be updated. Contact the developer for more information.

Chrome downloaded this file on August 10, 2021 from kb.acronis.com.

 

Any suggestions on how to get rid of the error message on reboot?

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Forum Moderator
Posts: 203
Comments: 6543

Hello Joe ,

thank you for your posting! Did you download the product from your Acronis account at https://account.acronis.com/