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Settings for schedule getting deleted

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Beginner
Posts: 1
Comments: 2

On Mac Big Sur I create a backup and in settings include a schedule to run on a daily basis.  After the backup runs during the night, the settings for the schedule are gone.  There is a label in the user interface that says "No Schedule".  Also, there is a message that says "This backup was added manually or via auto-search.  Additionally, the green dot next to the name for the backup changes from green to blue.

I am using the latest update for Mac Big Sur and the latest True Image 2021 build 25.6.35810.

This issue did not happen until I upgraded from True Image 2019.

Is there a change needed in order to retain the schedule?

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Forum Moderator
Posts: 186
Comments: 6067

Hello Kreg,

if there are any mapped shares, attached drives or other sources containing the old backups accessible for Acronis True Image, the upgrade night cause the auto-rescan of all accessible sources for existing backups and re-adding them to the UI. You may want either removing the backups, if you don't want to continue backing up into the selected archive, or reconfiguring them.

Beginner
Posts: 1
Comments: 2

In my case, all of the backups on the attached drive are already shown in the UI.  Only one of the backups has a schedule for a daily backup.  The issue is that something causes the schedule to get removed and the daily backup does not run.

Is there any change I can make to be sure the schedule does not get removed?

Forum Moderator
Posts: 186
Comments: 6067

Hello Kreg,

thank you for additional details! In that case I'd recommend opening a support ticket for investigation, so that the support engineers can analyze the diagnostic information from your Mac and find the root cause for the issue.

Beginner
Posts: 1
Comments: 2

I was able to resolve the issue by doing a full uninstall using this cleanup script:

https://kb.acronis.com/aticleanup
 

Forum Moderator
Posts: 186
Comments: 6067

Kreg Holgerson wrote:

I was able to resolve the issue by doing a full uninstall using this cleanup script:

https://kb.acronis.com/aticleanup
 

Glad to know the reinstall helped, thank you for sharing the feedback\update on the issue!