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TI2021 B#39287 - Creating B/U fails on Ventura (MacOS 13)

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Beginner
Posts: 2
Comments: 9

Previously on Catalina (12), same version, same build, creating a new backup worked, Since upgrading to Ventura (13) every time I try to create a new backup template TI implodes with "unexpected error".  I've tried full uninstall and reinstall.  Works if I execute an existing template, only fails trying to create new one.  Feels like a security issue but can't figure out where it's not finding the permissions it needs.  Seems like full access to full disk would be enough.   Hate to throw away the product over this but I must be able to create new templates.

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Beginner
Posts: 2
Comments: 9

Got past the inability to create a new backup config by doing a full uninstall, then uninstall through cleanmymac, then rebooting.  Now I can create a backup however it gets to ~ 98% complete and then keeps restarting indicating it couldn't complete the backup.  Here is the log file if anyone has any ideas:

2022-12-23T08:47:36:350-06:00 8380873344 I00000000: -----
2022-12-23T08:47:36:350-06:00 8380873344 I00000000: ATI Demon started. Version: 25.10.1.39287.
2022-12-23T08:47:36:365-06:00 8380873344 I013C0006: 867AC209-5FCA-4911-A7F9-8D84C12A1E6D
2022-12-23T08:47:36:371-06:00 8380873344 I00640002: Operation 2022-12-CJMmac started by schedule.
2022-12-23T08:47:38:806-06:00 8380873344 I013C0000: Operation: Backup
2022-12-23T08:47:38:807-06:00 8380873344 I0064000B: Priority changed to Low.
2022-12-23T08:47:39:069-06:00 8380873344 E00000000: Can't read slices: Error 0x40011: The specified file does not exist.
| line: 0xaa33a143c434a604
| file: /Users/hudson_agent/bs_hudson/workspace/ati-main-mac-ati/858/product/home/backup_worker/impl/backup_worker.cpp:182
| function: ReturnCodeToError
| line: 0xaa33a143c434a604, /Users/hudson_agent/bs_hudson/workspace/ati-main-mac-ati/858/product/home/backup_worker/impl/backup_worker.cpp:182, ReturnCodeToError
| $module: ti_demon_macarm64_39287
|
| error 0x40011: The specified file does not exist.
| line: 0xc8d8731ce106f9c2
| file: /Users/hudson_agent/bs_hudson/workspace/ati-main-mac-ati/858/product/archive/ver3/adapter/error.cpp:52
| function: ConvertArchive3Error
| line: 0xc8d8731ce106f9c2, /Users/hudson_agent/bs_hudson/workspace/ati-main-mac-ati/858/product/archive/ver3/adapter/error.cpp:52, ConvertArchive3Error
| $module: ti_demon_macarm64_39287
2022-12-23T08:48:03:734-06:00 8380873344 E029B0FFF: Error 0x29b0fff: Unknown error
| trace level: error
| line: 0x8ba4fa0bac28c371
| file: e:/jenkins_agent/workspace/ati-disk_backup/735/product/main/core/resizer/archive3/backup_partition.cpp:1566
| function: operator()
| line: 0x8ba4fa0bac28c371, e:/jenkins_agent/workspace/ati-disk_backup/735/product/main/core/resizer/archive3/backup_partition.cpp:1566, operator()
| function: file_backup_run
| path: /Volumes/CJM TI2022 BU/2022-12-CJMmac.tibx
| $module: disk_backup_macarm64_735
|
| error 0xfff1: Illegal byte sequence
| line: 0x8ba4fa0bac28c371
| file: e:/jenkins_agent/workspace/ati-disk_backup/735/product/main/core/resizer/archive3/backup_partition.cpp:1566
| function: operator()
| line: 0x8ba4fa0bac28c371, e:/jenkins_agent/workspace/ati-disk_backup/735/product/main/core/resizer/archive3/backup_partition.cpp:1566, operator()
| function: open
| path: /System/Volumes/Data/Users/cjmatthes/Library/Biome/streams/restricted/MailContent/local/691607064352397
| code: 0x5c
| $module: disk_backup_macarm64_735
2022-12-23T08:48:04:326-06:00 8380873344 E013C0005: Error 0x13c0005: Operation has completed with errors.
| trace level: error
| line: 0x9f2c53c72e8bcedb
| file: /Users/hudson_agent/bs_hudson/workspace/ati-main-mac-ati/858/product/products/imager/demon/main.cpp:741
| function: main
| line: 0x9f2c53c72e8bcedb, /Users/hudson_agent/bs_hudson/workspace/ati-main-mac-ati/858/product/products/imager/demon/main.cpp:741, main
| $module: ti_demon_macarm64_39287
 

Beginner
Posts: 2
Comments: 9

Backups failed during last minute "finalization" phase.  Finally figured out if I exclude the following folder the backup will finish.  I have no idea why:

Files are hidden so you have to use the CMD+Shift+period combination so they are displayed.

User/Library/Biome/streams/restricted/Mailcontent/local/*.*

Have no clue why this works.  I did notice when I tried to zip the files in this folder I get the following error: "The operation couldn’t be completed. Illegal byte sequence"

Forum Moderator
Posts: 248
Comments: 7081

Hello Curtis,

sorry for the delayed response! Please note that support of macOS Ventura 13 has been added starting with the build 40208 of Acronis Cyber Protect Home Office.  Acronis True Image 2021 and earlier do not support macOS Ventura 13. Please refer to https://kb.acronis.com/content/71358

We'd recommend upgrading the product to the latest version https://www.acronis.com/products/true-image/