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TIH 2019 backup errors ?????

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I receive the following notification when running TIH 2019 ver 17750 on a Windows 10 Pro Ver 1809 .  The source disk is an internal SSD and the target disk is a USB3 External Disk plugged directly into the computer.  This backup has run successfully for years, but has started failing(?) very recently.   I have run chkdsk /f on the SSD and it show no errors.  There is plenty of space on the target drive so that is not a problem.  I have opened an incident with Acronis on this issue and have gotten no response. 

The notification log shows many errors, but the validation is successful and the final line says the operation has completed successfully.  Can't have both errors and success.  What is "c:\bs_hudson\workspace\790\core\file\windows\win32_file.cpp:214"?  It sure is not a file on my system!!!

 

2019-06-04T02:00:00:281-04:00 3744 I00000000: -----

2019-06-04T02:00:00:281-04:00 3744 I00000000: ATI Demon started. Version: 23.5.1.17750.

2019-06-04T02:00:00:328-04:00 3744 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;

2019-06-04T02:00:00:328-04:00 3744 I00640002: Operation System C Backup_full_b552_s1_v1 started by schedule.

2019-06-04T02:00:05:547-04:00 3744 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;

2019-06-04T02:00:05:547-04:00 3744 I013C0000: Operation: Backup

2019-06-04T02:00:05:609-04:00 3744 I000B03F0: Create Backup Archive From:   Disk 1 To file:        "F:\Daily System C Backup\System C Backup_inc_b552_s2_v1.tib" Compression:               Normal Exclude:               Files matching mask Match criterion:       hiberfil.sys, pagefile.sys, $Recycle.Bin, swapfile.sys, System Volume Information, *.tib, *.tib.metadata, *.~, *.tmp, C:\Users\jwswi\AppData\Local\Temp, C:\Users\Administrator\AppData\Local\Temp, C:\Users\.NET v4.5\AppData\Local\Temp, C:\Users\DefaultAppPool\AppData\Local\Temp, C:\Users\.NET v4.5 Classic\AppData\Local\Temp, C:\Users\jwswi\AppData\Local\Microsoft\Windows\INetCache, C:\Users\Administrator\AppData\Local\Microsoft\Windows\INetCache, C:\Users\.NET v4.5\AppData\Local\Microsoft\Windows\INetCache, C:\Users\DefaultAppPool\AppData\Local\Microsoft\Windows\INetCache, C:\Users\.NET v4.5 Classic\AppData\Local\Microsoft\Windows\INetCache, C:\Users\jwswi\AppData\Local\Mozilla\Firefox\Profiles\*\cache2, C:\Users\jwswi\AppData\Local\Mozilla\Firefox\Profiles\*\OfflineCache, C:\Users\jwswi\AppData\Local\Opera Software\Opera Stable\Cache, C:\Users\jwswi\AppData\Local\Opera Software\Opera Stable\Media Cache, C:\Users\jwswi\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\Users\Administrator\AppData\Local\Mozilla\Firefox\Profiles\*\cache2, C:\Users\Administrator\AppData\Local\Mozilla\Firefox\Profiles\*\OfflineCache, C:\Users\Administrator\AppData\Local\Opera Software\Opera Stable\Cache, C:\Users\Administrator\AppData\Local\Opera Software\Opera Stable\Media Cache, C:\Users\Administrator\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\Users\.NET v4.5\AppData\Local\Mozilla\Firefox\Profiles\*\cache2, C:\Users\.NET v4.5\AppData\Local\Mozilla\Firefox\Profiles\*\OfflineCache, C:\Users\.NET v4.5\AppData\Local\Opera Software\Opera Stable\Cache, C:\Users\.NET v4.5\AppData\Local\Opera Software\Opera Stable\Media Cache, C:\Users\.NET v4.5\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\Users\DefaultAppPool\AppData\Local\Mozilla\Firefox\Profiles\*\cache2, C:\Users\DefaultAppPool\AppData\Local\Mozilla\Firefox\Profiles\*\OfflineCache, C:\Users\DefaultAppPool\AppData\Local\Opera Software\Opera Stable\Cache, C:\Users\DefaultAppPool\AppData\Local\Opera Software\Opera Stable\Media Cache, C:\Users\DefaultAppPool\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\Users\.NET v4.5 Classic\AppData\Local\Mozilla\Firefox\Profiles\*\cache2, C:\Users\.NET v4.5 Classic\AppData\Local\Mozilla\Firefox\Profiles\*\OfflineCache, C:\Users\.NET v4.5 Classic\AppData\Local\Opera Software\Opera Stable\Cache, C:\Users\.NET v4.5 Classic\AppData\Local\Opera Software\Opera Stable\Media Cache, C:\Users\.NET v4.5 Classic\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\WINDOWS\CSC 

2019-06-04T02:00:05:625-04:00 3744 I000101F8: Pending operation 173 started: 'Creating partition image'.

2019-06-04T02:00:05:797-04:00 9176 I00640000: Writing full version to file: System C Backup_full_b555_s1_v1.tib

2019-06-04T02:00:10:835-04:00 3744 I000101F8: Pending operation 173 started: 'Creating partition image'.

2019-06-04T02:00:12:440-04:00 3744 I000101F8: Pending operation 173 started: 'Creating partition image'.

2019-06-04T02:23:16:033-04:00 3744 I000101F8: Pending operation 173 started: 'Creating partition image'.

2019-06-04T02:23:24:862-04:00 3744 I000101F8: Pending operation 173 started: 'Creating partition image'.

2019-06-04T02:23:25:050-04:00 3744 E00040003: Error 0x40003: Error occurred while writing the file.

| trace level: error

| line: 0x1d8eab676a3f6aba

| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:1169

| function: TrueImage::Archive::ArchiveMsgWriteCallbackProcessor::ProcessWriteCallback

| line: 0x1d8eab676a3f6aba, c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:1169, TrueImage::Archive::ArchiveMsgWriteCallbackProcessor::ProcessWriteCallback

| Path: F:\Daily System C Backup\System C Backup_full_b555_s1_v1.tib

| $module: ti_demon_vs_17750

|

| error 0x40003: Error occurred while writing the file.

| line: 0x7ceb2cdc9fb1207f

| file: c:\bs_hudson\workspace\790\core\file\windows\win32_file.cpp:214

| function: win32_file::Flush

| line: 0x7ceb2cdc9fb1207f, c:\bs_hudson\workspace\790\core\file\windows\win32_file.cpp:214, win32_file::Flush

| function: FlushFileBuffers

| $module: ti_demon_vs_17750

|

| error 0xfff0: The request failed due to a fatal device hardware error

| line: 0xbd28fdbd64edb8f1

| file: c:\bs_hudson\workspace\790\core\common\error.cpp:307

| function: Common::Error::AddWindowsError

| line: 0xbd28fdbd64edb8f1, c:\bs_hudson\workspace\790\core\common\error.cpp:307, Common::Error::AddWindowsError

| code: 0x800701e3

| $module: ti_demon_vs_17750

2019-06-04T02:23:55:053-04:00 3744 I00040003: Error 0x40003: Reattempting the operation. Error: Error occurred while writing the file..

| trace level: information

| line: 0x1d8eab676a3f6690

| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:103

| function: `anonymous-namespace'::TraceReattemptError

| line: 0x1d8eab676a3f6690, c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:103, `anonymous-namespace'::TraceReattemptError

| $module: ti_demon_vs_17750

|

| error 0x40003: Error occurred while writing the file.

| line: 0x1d8eab676a3f6aba

| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:1169

| function: TrueImage::Archive::ArchiveMsgWriteCallbackProcessor::ProcessWriteCallback

| line: 0x1d8eab676a3f6aba, c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:1169, TrueImage::Archive::ArchiveMsgWriteCallbackProcessor::ProcessWriteCallback

| Path: F:\Daily System C Backup\System C Backup_full_b555_s1_v1.tib

| $module: ti_demon_vs_17750

|

| error 0x40003: Error occurred while writing the file.

| line: 0x7ceb2cdc9fb1207f

| file: c:\bs_hudson\workspace\790\core\file\windows\win32_file.cpp:214

| function: win32_file::Flush

| line: 0x7ceb2cdc9fb1207f, c:\bs_hudson\workspace\790\core\file\windows\win32_file.cpp:214, win32_file::Flush

| function: FlushFileBuffers

| $module: ti_demon_vs_17750

|

| error 0xfff0: The request failed due to a fatal device hardware error

| line: 0xbd28fdbd64edb8f1

| file: c:\bs_hudson\workspace\790\core\common\error.cpp:307

| function: Common::Error::AddWindowsError

| line: 0xbd28fdbd64edb8f1, c:\bs_hudson\workspace\790\core\common\error.cpp:307, Common::Error::AddWindowsError

| code: 0x800701e3

| $module: ti_demon_vs_17750

2019-06-04T02:23:55:053-04:00 3744 I00640000: The following backups have been successfully created: "F:\Daily System C Backup\System C Backup_full_b555_s1_v1.tib"

2019-06-04T02:23:55:256-04:00 3744 I000B0402: Validate Backup Archive Location:               "F:\Daily System C Backup\System C Backup_full_b555_s1_v1.tib" 

2019-06-04T02:23:55:272-04:00 3744 I000101F8: Pending operation 4 started: 'Validate Backup Archive'.

2019-06-04T02:45:54:361-04:00 3744 I000B0000: Consolidate Backup Archive Location:               "F:\Daily System C Backup\System C Backup_full_b555_s1_v1.tib" Destination:               "F:\Daily System C Backup\System C Backup_full_b555_s1_v1_DD58CAC8-EE4D-43A9-8B05-EE821BBCA439.tib" 

2019-06-04T02:45:54:455-04:00 3744 I000B0000: Deleting backup file with path F:\Daily System C Backup\System C Backup_full_b550_s1_v1.tib.

2019-06-04T02:45:54:549-04:00 3744 I013C0006: Operation has succeeded.

 

 

 

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Forum Moderator
Posts: 118
Comments: 4544

Hello John,

thank you for your posting! Is Acronis True Image installed on Windows OS that runs in Bootcamp? Asking because you're posting in a Mac forum. 

If yes, please note that Acronis True Image PC version is not officially compatible with Bootcamp partition. We support backup and recovery of Bootcamp only as a part of Entire Mac backup (with the product installed on Mac) https://kb.acronis.com/content/47222