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Acronis Mobile Backup Failing on Samsung S8+ on Verizon

Beginner
Posts: 1
Comments: 4

I have been trying to back up my phone to the cloud for days, and keep getting

"An error occurred"

"Please retry in a minute"

I have rebooted my phone and uninstalled/reinstalled Acronis Mobile.  I have plenty of cloud storage available.  I have my backup set to back up all available data, and I've granted the permissions that the app has requested.  I have password protected the backup to apply encryption.

Thank you in advance for any assistance.

David

Forum Hero
Posts: 29
Comments: 9926
mvp

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David, welcome to these user forums & sorry that there have been no responses to your topic so far.

Unfortunately I am not able to offer you any solution for this problem as I have never managed to get Acronis mobile backup to work for my own Samsung Galaxy J5 mobile phone for the same reason, regardless of how long I leave it or how many times I retry after 1 minute or 2 or 5 etc.

I have a pending support case with Acronis for this issue from the end of last year with the promise that they will come back to me when the developers have an answer / solution - I am not holding my breath on this!

Please do subject a support case of your own for this problem, the more users who do, the better chance that the developers will put more effort in finding the root cause and develop a fix for it.

In reply to by Steve Smith

Beginner
Posts: 1
Comments: 4

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Thank you Steve.

I'm sorry to hear you are have similar troubles.  I have been in technology/network security for over 22 years, and I tend to troubleshoot, test, and solicit user experience for issues way longer than I should before bringing a case to customer support.  It is just the troubleshooter in me.

I say that because it may explain why I have become so frustrated with Acronis Backup as a product.  I've used it since before version 8.0.  I am having to "tend" to my Acronis backups, and their failures and quirky behavior WAY too much in the last year or more, and certainly more than the early days of the product.  Honestly, I don't see how a technology novice or a person with no aptitude for applications and processes can use this product reliably and without giving up entirely.

I'll open a support case detailing my issue.  One note is that I can successfully back up my phone to a local computer, but I want a backup to my backup.

So Picky,

David

 

Forum Hero
Posts: 29
Comments: 9926
mvp

Top

David, fully understand the desire to troubleshoot problems - my own background was 30+ years in IBM technical support for both hardware & software, so don't like to be beaten by these problems, but also recognise when only the developers can fix problems by diagnosing their application code and bringing changes to bear.

No harm in being 'picky' - the product should do what it promises to do!