Acronis Mobile backup file location on Synology NAS unknown

mark babu
Beginner
Posts: 1
Comments: 3

Hi,

I've installed on my phone Acronis Mobile and I've done a total backup of my phone data on my Synology NAS,using the NAS internal applet Acronis True Image.

I know that I can restore the data whenever I want,but I'm curious on where the backup files are stored on my NAS because I've searched the entire NAS folders and didn't find anything.

Even can be useful to recover a single file from the backup ,but I don't know the backup folder location.

Can someone help me?

Thanks

Mon, 10/09/2017 - 10:17
Ekaterina Surkova
Forum Moderator
Posts: 95
Comments: 3678

Hello Mark,

The mobile backups are stored under /usr/local/Acronis/MobileBackupServer/acronis-local-data

Mon, 10/09/2017 - 15:48

Best regards,
Ekaterina Surkova | Forum Moderator

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support/

 

 

Steve Smith
Legend
Posts: 45
Comments: 14462
mvp

Mark, welcome to these User Forums.

Please see forum post: https://forum.acronis.com/comment/424468#comment-424468 which was in response to another user asking the same question.  I cannot find the same path on my own Synology NAS but it is also not a supported model for the mobile backup either!  You may need to look under Home or Homes folders?

Mon, 10/09/2017 - 15:58

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mark babu
Beginner
Posts: 1
Comments: 3

Ok

I've tested to access my nas hidden folders using Winscp to find the folder where the backup is stored...but no way to save it on my local disk.

Please think about letting choose the user to change the nas folder where to save the backup,because in this way if I want to make a backup of the file on another disk,I can't!!

Tue, 10/10/2017 - 15:50
IanL-S
Forum Star
Posts: 104
Comments: 2208
mvp

As this is a user Forum and Acronis staff do not actively monitor what is going on, I suggest that you make your suggestion using the in-App feedback on the Windows/MAC version of ATI.

Ian

Tue, 10/10/2017 - 21:25

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Renata Gubaydullina
Regular Poster
Posts: 5
Comments: 271

Hello Mark,

Thank you for the message! This feature is for backing up to NAS only. We will consider the option of letting the users move the backup to other NAS folders but not to any local disks.

You could do local backups of your smartphone with the help of Acronis True Image desktop application:

https://www.acronis.com/en-us/support/documentation/ATI2018/#39932.html

 

Wed, 10/18/2017 - 09:33

Kind regards,
Renata Gubaydullina | Product manager, Acronis True Image

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support/

Matthew MacBeth
Beginner
Posts: 0
Comments: 1

Hi there,

I have a 2nd Synology NAS for offsite backup. I can backup everything except for my mobile backup data as the rSync app in the NAS doesn't see the folder for the backup. I tried to do it manually but its too complicated.

Wed, 09/05/2018 - 13:55
Ekaterina Surkova
Forum Moderator
Posts: 95
Comments: 3678

Hello Matthew,

Welcome to Acronis community! Did I understand your case correctly, you want to sync mobile backups with rsync client to a second location and this requires a backup storage on NAS to be visible? 

Thu, 09/13/2018 - 14:29

Best regards,
Ekaterina Surkova | Forum Moderator

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support/