Acronis Mobile backup file location on Synology NAS unknown

Hello Mark,

The mobile backups are stored under /usr/local/Acronis/MobileBackupServer/acronis-local-data

Mark, welcome to these User Forums.

Please see forum post: https://forum.acronis.com/comment/424468#comment-424468 which was in response to another user asking the same question.  I cannot find the same path on my own Synology NAS but it is also not a supported model for the mobile backup either!  You may need to look under Home or Homes folders?

Ok

I've tested to access my nas hidden folders using Winscp to find the folder where the backup is stored...but no way to save it on my local disk.

Please think about letting choose the user to change the nas folder where to save the backup,because in this way if I want to make a backup of the file on another disk,I can't!!

As this is a user Forum and Acronis staff do not actively monitor what is going on, I suggest that you make your suggestion using the in-App feedback on the Windows/MAC version of ATI.

Ian

Hello Mark,

Thank you for the message! This feature is for backing up to NAS only. We will consider the option of letting the users move the backup to other NAS folders but not to any local disks.

You could do local backups of your smartphone with the help of Acronis True Image desktop application:

https://www.acronis.com/en-us/support/documentation/ATI2018/#39932.html

Hi there,

I have a 2nd Synology NAS for offsite backup. I can backup everything except for my mobile backup data as the rSync app in the NAS doesn't see the folder for the backup. I tried to do it manually but its too complicated.

Hello Matthew,

Welcome to Acronis community! Did I understand your case correctly, you want to sync mobile backups with rsync client to a second location and this requires a backup storage on NAS to be visible? 

Ekaterina,

I have the same request, I want to backup the mobile data to a second NAS etc., but I have no visable access to  /usr/local/Acronis/MobileBackupServer/acronis-local-data.

Thanks

Terry Keep wrote:

Ekaterina,

I have the same request, I want to backup the mobile data to a second NAS etc., but I have no visable access to  /usr/local/Acronis/MobileBackupServer/acronis-local-data.

Hello Terry,

I've added your comment as a vote for the feature request (TI-131020 Allow to choose the target location for mobile backups on NAS), thank you! What NAS model are you using? 

Ekaterina,

Thanks for adding it to feature request.

I have a couple of DS1618+ NAS units which replaced two DS1513+.

So a year later... what was decided on this?  I actually am a paying customer for cyber protect and backup my Synology to Acronis Cloud.  It would be nice to be able to backup my phone to my NAS and it backup to AC as well instead of having to do multiple devices directly into AC.

Jack Beech wrote:

So a year later... what was decided on this?  I actually am a paying customer for cyber protect and backup my Synology to Acronis Cloud.  It would be nice to be able to backup my phone to my NAS and it backup to AC as well instead of having to do multiple devices directly into AC.

Hello Jack,

this topic is solely dedicated to the Acronis True Image mobile app. I'd suggest posting your request in Acronis Backup Wishlist thread, where we gather and update all feedback on Acronis business products.  

Ekaterina wrote:

Jack Beech wrote:

So a year later... what was decided on this?  I actually am a paying customer for cyber protect and backup my Synology to Acronis Cloud.  It would be nice to be able to backup my phone to my NAS and it backup to AC as well instead of having to do multiple devices directly into AC.

Hello Jack,

this topic is solely dedicated to the Acronis True Image mobile app. I'd suggest posting your request in Acronis Backup Wishlist thread, where we gather and update all feedback on Acronis business products. 

Hi Ekaterina-

Thats fine.. my reply was in relation to that, and just that... a year later: what has been done?  Anything or it just fall on deaf ears?

jwb

Currently updates for Acronis True Image mobile app for NAS are not planned, but home and business products have different roadmaps.

Ekaterina wrote:

Currently updates for Acronis True Image mobile app for NAS are not planned, but home and business products have different roadmaps.

 Ahh, so that means that is has fallen on deaf ears and that Acronis released a product, True Image Mobile for NAS that has the ability to back your mobile devices up to your NAS, but guess what; you CAN NOT back that data up to another NAS or cloud storage like Acronis Cloud because the way it was created, prohibits you from backing up the folder where it stores data. 

Lets call this what it is... STAY AWAY from Acronis True Image for NAS unless you want a disparage backup solution.  Compared to Cyber Protect, it is inferior, but having to have multiple backup solutions to cover one device is asinine as well.

jwb