Acronis Mobile backup file location on Synology NAS unknown

Thread needs solution
mark babu
Beginner
Posts: 1
Comments: 3

Hi,

I've installed on my phone Acronis Mobile and I've done a total backup of my phone data on my Synology NAS,using the NAS internal applet Acronis True Image.

I know that I can restore the data whenever I want,but I'm curious on where the backup files are stored on my NAS because I've searched the entire NAS folders and didn't find anything.

Even can be useful to recover a single file from the backup ,but I don't know the backup folder location.

Can someone help me?

Thanks

Mon, 10/09/2017 - 10:17
0 Users found this helpful
Ekaterina
Forum Moderator
Posts: 113
Comments: 4338

Hello Mark,

The mobile backups are stored under /usr/local/Acronis/MobileBackupServer/acronis-local-data

Mon, 10/09/2017 - 15:48

Best regards,
Ekaterina Surkova | Forum Moderator

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support

Steve Smith
Legend
Posts: 73
Comments: 16447
mvp

Mark, welcome to these User Forums.

Please see forum post: https://forum.acronis.com/comment/424468#comment-424468 which was in response to another user asking the same question.  I cannot find the same path on my own Synology NAS but it is also not a supported model for the mobile backup either!  You may need to look under Home or Homes folders?

Mon, 10/09/2017 - 15:58

Acronis Links  :  Acronis Scheduler Manager  :  Acronis VSS Doctor  :  Backup Archive Compatibility  :  Cleanup Tool (ATIH 2010-2019) : Cloning Disks  :  Contact Acronis Support  :  Difference between Backup and Disk Clone  :  MVP User Tools - Google Drive 

MVP Log Viewer & Custom ATI PE Builder available from Community Tools page.
Acronis True Image User Guides available from Product Documentation page.

Products: Acronis True Image 9.0 - 11.0, 2009 - 2019  Disk Director 12.5 Acronis Revive
mark babu
Beginner
Posts: 1
Comments: 3

Ok

I've tested to access my nas hidden folders using Winscp to find the folder where the backup is stored...but no way to save it on my local disk.

Please think about letting choose the user to change the nas folder where to save the backup,because in this way if I want to make a backup of the file on another disk,I can't!!

Tue, 10/10/2017 - 15:50
IanL-S
Forum Star
Posts: 116
Comments: 2562
mvp

As this is a user Forum and Acronis staff do not actively monitor what is going on, I suggest that you make your suggestion using the in-App feedback on the Windows/MAC version of ATI.

Ian

Tue, 10/10/2017 - 21:25

Gigabyte Aorus GA-AX370-Gaming 5 M/B; AMD Ryzen 1700X; 16gig RAM; 2 x 500 gig Samsung 970 EVO PCIe NVMe, 1 x 250 gig Samsung 960 EVO PCIe NVMe drives + other drives (Windows 10 Pro 64)
Gigabyte Aorus B360 Gaming 3M/B, Intel i5 9400; 16gig RAM; 1 x 500 gig Samsung EVO Plus PCIe NVMe +  1 x 250 gig Samsung 960 EVO PCIe NVMe + other drives (Windows 10 Enterprise 64)
Gigabyte Aorus H370 Gaming 3M/B, Intel i5 9400; 16gig RAM; 1 x 500 gig Samsung EVO Plus PCIe NVMe + 3 x Kingston HyerX Fury 240gig RAID 5 + other drives (Windows 10 Enterprise 64)
Synology DS414 NAS 4 x 4TB WD Red HDD

Products: True Image 2020 beta True Image 2019 (latest build); Disk Director 12.5 
Renata Gubaydullina
Regular Poster
Posts: 8
Comments: 340

Hello Mark,

Thank you for the message! This feature is for backing up to NAS only. We will consider the option of letting the users move the backup to other NAS folders but not to any local disks.

You could do local backups of your smartphone with the help of Acronis True Image desktop application:

https://www.acronis.com/en-us/support/documentation/ATI2018/#39932.html

 

Wed, 10/18/2017 - 09:33

Kind regards,
Renata Gubaydullina | Product manager, Acronis True Image

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support/

Matthew MacBeth
Beginner
Posts: 0
Comments: 1

Hi there,

I have a 2nd Synology NAS for offsite backup. I can backup everything except for my mobile backup data as the rSync app in the NAS doesn't see the folder for the backup. I tried to do it manually but its too complicated.

Wed, 09/05/2018 - 13:55
Ekaterina
Forum Moderator
Posts: 113
Comments: 4338

Hello Matthew,

Welcome to Acronis community! Did I understand your case correctly, you want to sync mobile backups with rsync client to a second location and this requires a backup storage on NAS to be visible? 

Thu, 09/13/2018 - 14:29

Best regards,
Ekaterina Surkova | Forum Moderator

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support

Terry Keep
Beginner
Posts: 0
Comments: 2

Ekaterina,

 

I have the same request, I want to backup the mobile data to a second NAS etc., but I have no visable access to  /usr/local/Acronis/MobileBackupServer/acronis-local-data.

 

Thanks

Fri, 05/17/2019 - 20:35
Ekaterina
Forum Moderator
Posts: 113
Comments: 4338
Terry Keep wrote:

Ekaterina,

I have the same request, I want to backup the mobile data to a second NAS etc., but I have no visable access to  /usr/local/Acronis/MobileBackupServer/acronis-local-data.

Hello Terry,

I've added your comment as a vote for the feature request (TI-131020 Allow to choose the target location for mobile backups on NAS), thank you! What NAS model are you using? 

Tue, 05/21/2019 - 08:40

Best regards,
Ekaterina Surkova | Forum Moderator

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support

Terry Keep
Beginner
Posts: 0
Comments: 2

Ekaterina,

 

Thanks for adding it to feature request.

I have a couple of DS1618+ NAS units which replaced two DS1513+.

 

Tue, 05/21/2019 - 10:01