Cannot access backup files
I'm using Acronis True Image 2018 to create a backup of my iphone - it all runs fine, backup is created and i can easily rerun the backup from the app. I can also access the backupped files/photos via the app (it's kind of slow but seems to be working).
The problem is: I can not access the files on my PC.
When i click on "Dateien Durchsuchen" (= browse files) on Screenshot 1, explorer opens with a prompt for my password - so far so good. Sometimes I can also enter one directory which represents a snapshot/date.
But trying this or at the latest when i try to change to "photos" or any other subdirectory, all i get is an errormessage as in screenshot 2, and then when i try to access something screenshot 3.
I'm in touch with acronis support about this, but maybe someone here has any idea what's wrong with my setup.
I first had the problem when I tried this on my Windows10 PC. To remove any side-effects with other installed programs i've installed a fresh Windows 10 inside a Hyper-V machine which runs Acronis True Image exclusively. Same problem.
The backup of my wifes iphone (which is around 20GB) accesses ok by the way - mine is around 55GB and has the malfunction described above.
I'll gladly provide further information and logs or whatever is needed to resolve this issue.