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Cannot login to iphone app

Beginner
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Comments: 1

I purchased true image 2017. I am trying to backup iphone. iphone app says my login info is wrong.

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mvp

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One possibility is that you are using the wrong account name. It is easy to do. I just tried to login to the forum and used my display name rather than email account. Another possibility is wrong spelling ... done that often myself. What error message are you getting?

Ian

Beginner
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Comments: 1

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It appears I was using the wrong app (duh). However one issue I am having is backing up photos. I sync one certain folder from my computer photo library back to my iphone. It creates an album in my iphone photos. That album or its photos don't backup. The photos in camera roll do fine