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Cant restore acronis mobile back up for iPhone

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Beginner
Posts: 1
Comments: 0

I have the same problem. Did a full iPhone backup to Acronis Cloud - however the first time (emergency) that I have needed to recover my phone data - it can't see anything to restore from the APP side - this just does not work , at all. I can see that the back up is there on the Acronis Cloud - when accessing via the Safari browser on my MAC. However the Acronis mobile APP is just not functional. Paid for this - it should work. Disappointing.

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Forum Moderator
Posts: 147
Comments: 5427

#1

Hello Dean,

 make sure you select "All backed up files" sorting in Media as described here https://forum.acronis.com/comment/502799#comment-502799

If the issue is still not resolved, I'd recommend raising a support ticket