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Incorrect password

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Posts: 2
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I have acronis mobile back up app on my iphone.  I went to do a back up and it asked me to log in.  I entered the same password used to go on line but it says incorrect or invalid password and there is no link to retrive it.  I can't even delete the app and set up a new one.  Can I no longer use the app then?

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Forum Moderator
Posts: 118
Comments: 4544

Hello Steve,

Thank you for your posting! If your password is accepted when logging into your personal account at Acronis website, but fails in the mobile application I recommend contacting our support team for investigation. I haven't found any clues in our internal resources that could be helpful in this case. Would you kindly share the results of the investigation with the community.