Mobile device to PC backup over WiFi
Previously backed-up my mobile device to my PC back in Sept. using True Image 2016 on PC and Consumer edition True Image on mobile device. Recently upgraded to True Image 2017 on PC. Need to backup mobile device again and after scanning QR code it won't Sign in and states No Connection. Mobile device is connected to Wifi PC connected via a cable connection to the network box. Uninstalled app on mobile device and reinstalled, rebooted mobile phone and launched app on mobile device. Same issue.
Goes through the signing in process then get a "No connection" error then retry or cancel. Will not connection after retry. Using a Samsung Galaxy 5S mobile device. Turned off Virus Protection and firewall, same issue. Only thing that has changed is the upgrade to True Image on PC, no network changed or Wifi setting changes prior to last mobile device backup.