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No files on desktop

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I just bought True Image 2021 and wanted to try the mobile app for android. I successfully connected the APP to the PC via given QR Code. But when trying to update no files appear on the PC, the folder is simply empty.

Based on the time the backup takes it's not even possible that all pictures were transfered to the system.

Any ideas how to solve this?

Kind regards

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Forum Hero
Posts: 207
Comments: 5124

There are issues with the latest build of the Mobile app - the iOS version (released in April - if I recall correctly) fails to automatically backup, you have to do it manually.

You could try shutting down the Android device, then restating it, followed by running the app. Rebooting any type of computer can solve a wide range of issues.