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No luck with TI on my 6S

Beginner
Posts: 3
Comments: 2

Hello,

I'm unable to back up anything on my 6S - TI hangs at 0% even if I'm just trying to sync my contacts. It did make it to 99% once, where it hung for hours, only to revert back to 0%. Any help would be greatly appreciated. 

 

Thanks

Forum Star
Posts: 79
Comments: 2915

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Hello Rafagel's,

It would be better to raise a support ticket for this issue, so that our engineers can investigate the issue. Unfortunately it's not possible on forum, as the investigation will also require access to the Cloud servers, that have only dedicated engineers.

Thank you,