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Phone backup (recovery)

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Beginner
Posts: 1
Comments: 7

Hello;

I'm using Acronis 2018.  I backed up my phone (backed up using Acronis 2017) and the phone has since died.  I bought a new phone (different make and model) and I want to copy over some of the previously backed up files.  However I do not want to simply restore the old phone contents onto my new phone.  When I navigate to the phone backup from the home page, the Recovery button is grayed out.  How can I open the backup, select only the files I want to copy, and copy them to my desktop, so I can eventually copy them over to my new phone?  I can see the phone backup using Windows Explorer, but I can't open the file to see the contents.

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Posts: 131
Comments: 2953

#1

Can you open ordinary backup *.tib files using Explorer, if not the there is a problem with Windows Shell integration. If you cannot, I suggest doing a repair installation of ATI 2018 (download the full installer via your Acronis Account).

If that does not solve the problem, I would suggest contacting technical support.

Ian

Beginner
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Comments: 7

#2

Ian... no, I can't open the backup file (and btw, it's a .tibX if that makes any difference).  When I try to open it, I need to search for an app that can open it, so I choose Acronis.  When Explorer launches Acronis, thinks it should repair itself.  After the repair process completes, Acronis launches into the home screen, with the Restore button still grayed out. The file never does open, and there are no error messages.

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Posts: 131
Comments: 2953

#3

I suggest you contact Acronis support as I can be of no further assistance and no other user has been of assistance.

Ian

Legend
Posts: 81
Comments: 18033

#4

I would love to try to help but unfortunately I cannot get the Acronis Mobile app on my Android phone to scan the QR code on my computer and be able to sign-in to make a backup in the first place.  All I get is messages telling me to ensure the phone and computer are on the same network, which they are.  I get the same on other computers on the same network too!

Sorry but for me the Acronis Mobile app is not yet fit for purpose!

Forum Moderator
Posts: 123
Comments: 4714

#5

Larryg

Have you tried accessing the mobile backup as described in https://www.acronis.com/en-us/support/documentation/ATI2018/index.html#40281.html using Browse files

Recovering on your computer

When you store your backup on your computer, you can access the mobile data in read-only mode in File Explorer.

To access mobile data on a computer:

  1. Start Acronis True Image 2018.
  2. On the sidebar, click Backup.
  3. From the backup list, select the mobile backup.
  4. On the right panel, click Browse files.

    You can work with the files in read-only mode. To modify a file, copy it to a different folder, first.

.TIBX archives unlike usual backups (.TIB) cannot be opened in Windows Explorer, only via Acronis True Image app, either desktop or mobile.  

Beginner
Posts: 1
Comments: 7

#6

Hello... I'm still trying to work this out.  I don't have the mobile backup listed in the backup list (it's an older phone that I no longer have).  I have the backup file on my desktop hard drive, but cannot navigate to it using the down-arrow (Add existing backup) next to the +Add Backup function.   The file shows up in the right side pane, but the "Add" button is grayed out.

I contacted Acronis support and here was their response: "Also, you need to access the backup from the same mobile device where the backup was created ".

My response was:  "So if you lose your phone, or it is damaged... the backup you made is useless... is that correct ???  If so... pardon me but that is the most idiototic thing I have heard in a long time.  It renders the Acronis phone backup concept null and void.  It's almost like false advertising!  You folks should make that clear when someone makes a purchase thinking they will have a backup for their phone, they really don't.  Shamefull."

So... I have a backup but apparently it's useless.  Sucks !

Sign me... looking for another backup application !

Ekaterina wrote:

Larryg

Have you tried accessing the mobile backup as described in https://www.acronis.com/en-us/support/documentation/ATI2018/index.html#40281.html using Browse files

Recovering on your computer

When you store your backup on your computer, you can access the mobile data in read-only mode in File Explorer.

To access mobile data on a computer:

  1. Start Acronis True Image 2018.
  2. On the sidebar, click Backup.
  3. From the backup list, select the mobile backup.
  4. On the right panel, click Browse files.

    You can work with the files in read-only mode. To modify a file, copy it to a different folder, first.

.TIBX archives unlike usual backups (.TIB) cannot be opened in Windows Explorer, only via Acronis True Image app, either desktop or mobile.  

Forum Moderator
Posts: 123
Comments: 4714

#7

Hello Larryg,

You can recover the data to a new mobile device for sure, I've migrated the same way to a new smartphone. Just install Acronis Mobile on your new phone and follow instructions from To recover or view mobile data by using a mobile device, the same or new one

Beginner
Posts: 1
Comments: 7

#8

Hello Ekaterina... thank you for the prompt reply.

Acronis Mobile: v:4.3.2.1796 on a Samsung S9+ // Desktop Acronis v:2018

I have read, and tried to follow, the instructions on the page you linked, but no joy.  Step #1, install and start Acronis Mobile.  This is pretty straight forward.  Step #2 however is a little confusing.  It states to make sure I have access to the backup, and for this I need to click the "Browse" button.  Well since there is no browse button available in my Acronis Mobile application, I needed to assume they switched context and are now talking about the desktop application.  Yes, I have access to the backup in question (via Windows file explorer), and yes I can navigate to it (using the "Add Existing Backup" function , but that is all I can do since the Add button is grayed out once I can see the file in question.

Also, when I start Acronis True Image (ATI), the "Recovery" button is grayed out.  I'm not sure if this is significant since the instructions do not reference such, but it would seem logical that if I wanted to "restore" a backup I would need to start in the Recovery function. 

Moving on to step #3 (select the backup device from the list) - since it's not there attempting to add such, fails, so the instructions fail at this point.

So to recap...

1) desired file to be restored (.tibX file) is available on computer.

2) connection between phone and computer is established because I can make backups with my current phone.

3) attempts to add an existing backup fail because the Add button on computer is grayed out.

Thanks...

Ekaterina wrote:

Hello Larryg,

You can recover the data to a new mobile device for sure, I've migrated the same way to a new smartphone. Just install Acronis Mobile on your new phone and follow instructions from To recover or view mobile data by using a mobile device, the same or new one

Forum Moderator
Posts: 123
Comments: 4714

#9

Thank you for the detailed description of your steps! Now I recall that in my case the old backup was stored in Cloud, so I basically just had to log in and the archive was there..I'll try to test recovery of a local archive to a new mobile device and get back to you. 

Legend
Posts: 81
Comments: 18033

#10

Larryg, I have just done some testing with 2 Android mobile phones to see how the recovery process is used!

My main mobile (Samsung Galaxy J5) was used to create a backup to my laptop.
My old mobile (Sony Xperia SP) was used to test recovery of data from the Galaxy J5.

The steps I followed were as follows:

  1. Install Acronis Mobile from the App Store on the mobile phone (Sony Xperia SP)
  2. Start Acronis Mobile on the mobile phone (Sony Xperia SP)
  3. Select destination.  Choices: 'Acronis Cloud' or 'Computer or NAS'
  4. Select 'Computer or NAS'
  5. On the Computer, launch the ATI GUI
  6. Click on 'Add backup' at the bottom of the GUI main panel.
  7. Change Source by clicking on it.  

  8. Select Mobile Device which will give a QR code

  9. Scan QR code on the  mobile phone (Sony Xperia SP)
  10. Wait for 'signing in' followed by 'connecting to server' to complete
  11. Should show 'Mobile backups found' on the mobile phone (Sony Xperia SP)
  12. Choice of either 'Create backup' or else 'Recover data'
  13. Choosing 'Recover data' then shows 'Recover device' with name of other mobile device (Galaxy J5)
  14. Choose 'Select device'
  15. Shows 'Data to recover' with list of options for Contact, Photos, Calendars, Messages etc.
  16. Select the items wanted, then click on Recover.
  17. Access and Recovery panel shows on the mobile phone with centre progress circle indicator with # of items being recovered.  The computer ATI GUI also shows a new task for the mobile phone with Recovery status.

Beginner
Posts: 1
Comments: 7

#11

Thank you Steve...

When I launch Acronis phone app... this is all I get (it  immediately launches into Backup mode).

I have forced-stopped the app and relaunched and there is no change.  I can Cancel the backup but it puts me right back into the backup function and tries to connect.  I can see the backup file on the desktop and that file appears to indicate a successful backup has occured, as the date and time change to reflect a recent backup has take place.

Thanks...

Legend
Posts: 81
Comments: 18033

#12

If you are only seeing the option to Backup when you launch the Acronis Mobile app on your phone, then click on the menu icon (3 horizontal lines) in the top left corner and select the option for Access and Recovery.


If the app can detect your computer correctly, then you should see a list of all devices which have created a backup to the computer, i.e. on my Sony phone, I see two sections in the Access and Recovery panel.

First:  This device listing Xperia SP then

Second: Mobile backups listing Galaxy J5


Beginner
Posts: 1
Comments: 7

#13

Hi Steve... thanks so much for assisting here.

I only see the current backup for the Samsung S9.  I need to browse for the older phone backup (Nexus 6P), however there is no browse option.

No option to browse here either, and I do not want to "Recover All" to the phone I just made the backup of.  (see below for more)

I did receive a note back from Acronis and perhaps it is not possible to do what I'm trying to do.  It follows:

"We have an option to recover the data from the previous created backup. You can also browse backup files from Acronis True Image application from the machine, if the mobile backup already present in the backup list. Unfortunately, we are facing issue with that and team concerned are working on the fix. 

If mobile backup is not in the list, we cannot add nor browse it."

Thanks...

Larry

Legend
Posts: 81
Comments: 18033

#14

Larry, I can only suggest trying a round-about method here.

If possible install Acronis Mobile on another phone and make a backup of that to your computer.

Once done, open the location where your mobile backups are stored and carefully identify the new .tibx file created from the second phone.

Copy the .tibx file from your backup of the old phone you want to recover data from to the same folder, then rename that old .tibx file to have the name given to the new backup (of the second phone).  Note: you will need to add an extra character to the beginning or end of the name to do this.

Once you have your old backup .tibx with the name of the second phone backup, remove that second phone backup.

The image below shows how my two phone backups look on my computer:

I have configured my Mobile Backup location to be H:\Mobile Backup rather than using the default location on C: in the Users folders.

I haven't figured out where ATI keeps the reference to the .tibx names, hence the suggestion to replace an existing backup with your old backup .tibx file and try to fool ATI by that method!

Beginner
Posts: 1
Comments: 7

#15

Thanks Steve... that sounds like a plan.  I do have an older phone that may be able to accomplish that task. 

That's a Great idea !  I'll get back to you when I know more.

Larry

Beginner
Posts: 1
Comments: 7

#16

Steve... you da man !!!   That worked !!!  That was a great idea !!!

Thanks so much for hanging in there with me.  Although it wasn't life or death to get the old data, it meant a lot to me.

Thanks again...

Larry