Problem with the Acronis Mobile app for iPhone
I have been using this app for a long time to make a backup of my iPhone on a NAS that I have in my house. Since I made an update of the app, when I made the backup it generated a new one and the old one is still in the list, but when I want to recover photos from the old one, when I enter the photo section the app closes suddenly and it is impossible to do the recover I've tried restarting both the NAS and the iPhone, but the result is the same.
I located the backup file on my NAS and it's a xxx.tibx file but if I try to open it with Acronis 2019 from Windows it doesn't recognize the format.
I don't know what to do to recover this data.