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Updated: Support for backup to NAS added

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The ATI App on my iPad just updated. Support is added for backup to NAS. Presumably there is a corresponding Android version. The rage of backup devices supported is patchy.

None of the beta testers for ATI 2018 were able to test it presumably due to not having a supported NAS.

Ian

Update: There is a new version of the iOS App - it appeared overnight Melbourne Australia time. Only change given was the backup to NAS which was supported in the prior version.

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I have just used it to backup my Samsung S7 edge to my NAS. I've installed the Qnap app and the Android app on the phone says it has worked successfully. However I cannot find the backup file on my NAS (Qnap TS 453 mini). Does anyone know where the backup file is located?

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I have installed ATI on my Android Samsung S7 edge. It successfully backed up to my PC. I then set it to back up to my NAS (Qnap TS 453 mini) having installed the Qnap ATI app on the NAS. According to the mobile it has successfully backed up to the NAS but I cannot find any trace of the backup files on the NAS.

Does anyone know the location of mobile backup files on a NAS in case I'm looking in the wrong place? Otherwise the app isn't working correctly.

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Hello Adrian,

The mobile backups are stored under /usr/local/Acronis/MobileBackupServer/acronis-local-data

You can also check whether the backup has been created successfully by attempting to restore. For details see Recovering mobile data.

In reply to by Ekaterina Surkova

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Ekaterina,

Why do users not have a choice as to where they would like to store the backups? I would like to keep all device backups in a specific "BACKUP" folder of my choosing. Is this something that is going to change eventually? If it's not scheduled, could you suggest that it could be, because I'm sure there are going to be a lot more questions about this subject in the very near future as people start using the mobile backup to NAS. People like to have control of their data and most people are not going to know how to SSH into their Synology or QNAP NAS to locate the backup(s). I would say this is a very important feature request.

Thank you,

Clayton

In reply to by Clayton Olson

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Hi Clayton

I'm in the same question and new to synology,so where those files are stored on NAS and how to access them?

I don't know anything about SSH !

In reply to by mark babu

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Ok

I've tested to access my nas hidden folders using Winscp to find the folder where the backup is stored...but no way to save it on my local disk.

Please think about letting choose the user to change the nas folder where to save the backup,because in this way if I want to make a backup of the file on another disk,I can't!!

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On QNAP devices a folder is created /share called "Acronis".

To access it w/o SSH i just created a SMB share and manually choose /share/Acronis.

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I'm trialing Acronis to see if it can serve my needs to back up my family's laptops, iPads and phones. I like the look and feel but like the other posters in this thread I'm surprised and disappointed that I can't control the location of the mobile backups on my NAS. It is not workable to have them hidden away in the NAS's system files for three reasons: a/ users - even admins - should have no business messing around in a NAS's system files whether to locate backups or otherwise, b/ automated NAS-level backups or just plain storage management (such as which drive or volume to use) becomes impossible and c/ mounting backup files to restore select files from a backup set becomes too cumbersome.

Are there plans to fix this? 

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Hello Rolf,

Welcome to Acronis forums and thank you for providing feedback on the functionality in the mobile app! As far as I know, there are currently no plans to add location management. Basically you cannot perform any actions with the mobile backups outside the Acronis True Image application - mobile backups cannot be mounted like usual .tib archives created by a desktop version due to a different archive format. We'd grateful if you could share some more details on when hidden backup location could become an issue.

Thank you for your input! 

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Specifically, I have iDrive installed and running on my QNAP NAS. Every night it backs-up remotely any changes made to specific folders on my NAS. Unfortunately, I can not point iDrive to a /usr directory tree to have the Acronis mobile data backed-up. This is a problem.

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Hello Everyone,

I've added all comments from this discussion to the related feature request (ID fore reference TI-131020). Thank you! 

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Using ATI 1.0.1 on a QNAP NAS.
Client are AM running on both Androids and iPhones (family devices).

After a while, AM on my Samsung Galaxy S7Edge began to throw error message (see below).
Not much to go by. It completes apporximately 30% The total number of files (items) are 2146 and it stops on item 1483.  It used to run ok and it still does on an iPhone. Waiting a retrying makes no difference. I have recently updated Android to no avail.

Any ideas ?

Screenshot_20180602-013602_Acronis Mobile.jpg

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Hello Viking,

thank you for your posting! Please send us the system report from the affected device using the feedback option https://kb.acronis.com/content/57216#mobile 

Thank you!