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Versioning of BAckup file?

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Hello. I have Acronis True Image V1.0.1 installed on a Qnap NAS which is being used via Android apps to keep backup data for the handful of mobile devices in my family.

My son has a Huawei Nova 3e that has been backed up occasionally on the Acronis system. Today his phone glitched and lost all but 20 of his contacts. He went to the Acronis app on his phone (v5.0.2) to restore, but the app automatically began a backup instead, and now appears to have overwritten the backup file on the NAS with only the 20 contacts that are still in his phone.

I've never needed to do a restore on my own phone - but looking at his, I could not find any way to step back to an earlier backup file to be restored. Is this possible, or has the saved data effectively been erased by the app going directly to backup rather than restore?


Thanks in anticipation.

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Glenn, welcome to these public User Forums.

I cannot help you directly with the Acronis Mobile app for your QNAP NAS as Acronis have not provided an equivalent app that supports my own Synology NAS.

Looking at my own mobile backups to my computer via the Browse Files option, I see that each time a new backup runs, a new folder is created for the backup content, so would hope that this would be consistent with other flavours of the mobile app!

If you are able to use a similar option in the Acronis Mobile app on your NAS, then you should further be able to copy the missing contacts from an older backup folder to the current one.

I did notice that the Acronis Mobile app on my Android phone only shows me the latest backup when I use the Browse option, so you would need to turn off the continuous backup to stop the app from creating yet another new backup when opened!

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Hello Glen,

> and now appears to have overwritten the backup file on the NAS with only the 20 contacts that are still in his phone.

All previous backups versions are stored in the same archive, but it's not possible to select a particular recovery point. However, to see all previously backed up data you can select "All backed up files" sorting in Media and browse entire data from "all" slices". From the representation point of view, we do not have slices in the meaning of Acronis True Image. We have all data in the backup, and we are able to display all data, or data added to the backup after the last backup operation. 

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I've registered a change request (internal ID for AMB-2230 Show All backed up files by default) to change the default view to display all backed up data in the archive.