Cannot download dlinfo.zip despite having login

Thread needs solution
David Hendy
Beginner
Posts: 3
Comments: 6

I'm trying to download dlinfo for support call 05234116 but get asked to login again and the credentials I have for logging into the main site and here then don't work.

How am I supposed to get access?

 

https://kb.acronis.com/content/67063

Tue, 01/25/2022 - 13:37
0 Users found this helpful
Ekaterina
Forum Moderator
Posts: 246
Comments: 7080

Hello David,

thank you for your posting! Just checked - the download is successful. Please let us know if you still have any issues with the access.

Thu, 02/10/2022 - 09:51

Best regards,
Ekaterina Surkova | Forum Moderator

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support

David Hendy
Beginner
Posts: 3
Comments: 6

all sorted, thanks

Fri, 07/15/2022 - 07:28