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Cannot download dlinfo.zip despite having login

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Beginner
Posts: 3
Comments: 5

I'm trying to download dlinfo for support call 05234116 but get asked to login again and the credentials I have for logging into the main site and here then don't work.

How am I supposed to get access?

 

https://kb.acronis.com/content/67063

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Forum Moderator
Posts: 239
Comments: 6973

Hello David,

thank you for your posting! Just checked - the download is successful. Please let us know if you still have any issues with the access.

Beginner
Posts: 3
Comments: 5

all sorted, thanks