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DeviceLock causing issues with Office 2016 applications?

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Beginner
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Beginning a couple of weeks ago we started seeing issues where users were unable to launch PowerPoint 2016 - nothing would happen when trying to launch it the first time, and subsequent attempts would ask about starting in safe mode, but would still be unable to launch.

 

I wouldn't see these problems when logged in as Administrator. On a hunch I tried uninstalling Devicelock (both version 8.3 and 9.0), and asking them to try it again. That solved the problem and PowerPoint + other office apps could launch again.

 

Is anyone else seeing similar behavior?

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Forum Moderator
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Hello David,

welcome to Acronis forums! I'd strongly recommend opening a support ticket for this issue, so that our engineers can collect the diagnostic logs and start the investigation. Please let me know, if any assistance is needed. 

Beginner
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I intend to once my Acronis account is registered with my DL license.