Support Digest: August 2017
Here is some news on Acronis Cloud Products for August that will help you with your daily support routine:
Here are the top 3 questions in August:
#1 ►Cloud storage quota exceeded and space does not get freed after deleting slices, why?
- Cloud archives are always incremental and their size cannot decrease. When you remove a recovery point, cloud archive size remains the same, but the freed up space will be re-used by future backups
- To free up cloud space you have to remove the entire archive
- Cloud console will show updated cloud storage space after 4-6 hours: KB59979
- Incomplete cloud backups are not deleted automatically. If you know that some incomplete backups are not needed, you can delete them manually as explained in KB59015
- When agent quota is exceeded, the agent download link disappears from the web console. See more here: KB57328
#2 ►Which ports and IP addresses should be available from agent side?
There is a list of ports and hostnames that you should make available from all agents for successful operation with the cloud components:
- Ports 443, 8443, 7770-7800, 44445, 80 will open automatically on the agent during installation, but you should make sure no network firewalls block them
- Proxy and NAT can be setup during or after agent installation
- Agent will automatically get required hostnames and IP addresses during installation
- All hostnames, IP addresses and ports are available here: KB47189
- Check that all ports are open with the Connection Verification Tool: KB47678
#3 ►What to do with slow internet connection? How to upload a large backup?
If the estimated backup time is too long, you can either restart the backup at a later time, or use the Physical Data Shipping service:
- Measure the upload speed using the speedtest utility: KB59690
- Stop and restart a backup to cloud at any time: KB56049
- Offer the Physical Data Shipping service to your Customers: KB56070
- Help your Customers to start using the Physical Data Shipping service: KB57604
- KB59047: Acronis Backup 12.5/12 and Acronis Backup Cloud: "The storage quota is exceeded"
- KB60132: Acronis Backup Cloud: incorrect partition is mounted
- KB60114: Acronis Backup Cloud: incremental to an initial seeding backup fails with "Failed to create an incremental backup in backup archive"
- KB60112: Acronis Backup Cloud: 'An internal error has occurred' in Backup Monitor
See all new KB articles here: https://kb.acronis.com/new
Did you know that all product related articles are grouped under one URL and organized by relevant topics? Check out this Acronis Backup Cloud link: https://kb.acronis.com/acronis-backup-cloud
- Website backup in Acronis Backup Cloud Product Training
- Estimating backup to Cloud Storage in Acronis Backup Cloud Troubleshooting Training
- Acronis VSS Doctor in Acronis Backup Cloud Troubleshooting Training
See all training materials here: https://kb.acronis.com/MSPtraining
Still haven't got certified for support of Acronis Cloud Products? Attend one of our webinars and master the technical side of our cloud products!
- Website backup. The static contents of websites can be backed up via SFTP/SSH. MySQL databases are backed up either by using a direct connection to the database or over an SSH tunnel.
Did you know that website backup is the first cloud-to-cloud backup technology to appear in Acronis Service Provider products?
|Datacenter||Platform version||Available services|
|St. Luis (BETA2)||7.5 Beta||Backup Cloud, Files Cloud|
|London (EU3)||7.0 Hotfix 3||Backup Cloud|
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