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Support Digest: December 2018

Cloud SP Trainer
Posts: 10
Comments: 10

Hello dear colleagues,

Allow me to introduce you to the latest edition of Acronis Digest for Service Providers – December, 2018.

Hot topics

As usual, we’re reviewing the frequently asked questions coming from Partners during past month. Below are the most common topics.

#1 ► Migration of backups between Acronis data centers and partner-hosted storage

This one is quite a popular question among the Partners. There might be various reasons for such request, like security law regulations, privacy policy, lowering expenses etc.

Though current version of Acronis Data Cloud platform neither provides native tools for moving backups from partner storage to Acronis data center, nor vice versa, still the procedure is possible. In order to organize the process it is recommended to involve Acronis Professional Services team, who will make all necessary preparations and overlook the process. If you are interested in pricing for Professional Services, please contact your Acronis sales representative.

The possibility to move data between partner-hosted and Acronis data center storages without Professional Services involvement is going to be added in the next major release of Acronis Data Cloud – v. 8.0 – which is planned on second half of year 2019.

 

#2Download option availability under Backup Console

As it was explained in one of the previous digests, Recover option is preferred over Download due to mechanics of Download process (vulnerability to connection interruptions). For better user experience, we’ve limited the possibility to download files larger than 100 MB using Download option in the most recent update of Acronis Data Cloud’s server side.

Acronis' recommendation is to use Download option only when the goal is to recover not more than 100 MB of data. For other cases, use Recover option.

#3 ► Cloud space usage is not  decreased after deleting recovery point, why?

To understand how quotas work, it's necessary to remember about cloud backup technology. Here are the most important notes:

  • When you remove a recovery point, cloud archive size remains the same, unless it contained unique data which is not present under other recovery points
  • Cloud console will show updated cloud storage space after 8 hours: KB59979
  • Incomplete cloud backups are not deleted automatically. If you know that some incomplete backups are not needed, you can delete them manually as explained in KB59015
  • When agent quota is exceeded, the agent download link disappears from the web console. See more here: KB57328

 

New KB articles

Acronis Backup Cloud

  • KB62202: Acronis Backup: backup fails "Selected network files or network folders were not found"
  • KB62177: Acronis Backup, Acronis Backup Cloud: backup fails with "no disk space or quota"
  • KB62176: Acronis Backup: how to set up a limited vSphere account

Acronis Storage

  • KB62182: Third-party software used in Acronis Storage

Acronis Files Cloud

  • KB62149: Acronis Files Cloud: how to transfer files from version 7.5.4 to 7.8+

 

See all new KB articles here: https://kb.acronis.com/new

 

New training materials

Acronis has just produced three new video guides as a part of the Acronis Data Cloud Technical Training series to help our partners and their customers get familiar with the Acronis Files Cloud. These video guides focus on the major Acronis Files Cloud business processes from the viewpoint of a Customer.

Also, we’ve published the localized training materials related to Acronis Backup Cloud v.7.8:

  • Acronis Backup Cloud 7.8: Product training – Presentation (German)
  • Acronis Backup Cloud 7.8: Product training – Presentation (Spanish)
  • Acronis Backup Cloud 7.8: Product training – Presentation (French)
  • Acronis Backup Cloud 7.8: Product training – Presentation (Japanese)
  • Acronis Backup Cloud 7.8: Troubleshooting training – Presentation (German)
  • Acronis Backup Cloud 7.8: Troubleshooting training – Presentation (Spanish)
  • Acronis Backup Cloud 7.8: Troubleshooting training – Presentation (French)
  • Acronis Backup Cloud 7.8: Troubleshooting training – Presentation (Japanese)
  • Acronis Backup Cloud 7.8: Product training – Webinar Recording (English)

 

 All available training and certification materials for Acronis MSP products can be found at: https://kb.acronis.com/MSPtraining

 

Datacenter and agent updates

Current agent versions:

  • Backup Agent for Windows (v.12.5.12210)
  • Backup Agent for Mac (v.12.5.12210)
  • Backup Agent for Linux (v.12.5.12210)

 

Datacenter

Platform version

Available services

Strasbourg (BETA)

7.8 Update 2

  • Backup
  • File Sync&Share

St. Luis (BETA2)

7.7 Update 2

  • Backup
  • Office 365 Cloud-To-Cloud 2.0
  • Disaster Recovery
  • File Sync&Share
  • Physical Data Shipping

Strasbourg (EU1)

7.8 Update 1

  • Backup
  • Office 365 Cloud-To-Cloud 2.0
  • File Sync&Share
  • Physical Data Shipping

Frankfurt (EU2)

7.8 Update 1

  • Backup
  • Office 365 Cloud-To-Cloud 2.0
  • Disaster Recovery
  • File Sync&Share
  • Physical Data Shipping

London (EU3)

7.8 Update 1

  • Backup
  • Office 365 Cloud-To-Cloud 2.0
  • Disaster Recovery
  • File Sync&Share
  • Physical Data Shipping

Zurich (EU5)

7.8 Update 1

  • Backup
  • Office 365 Cloud-To-Cloud 2.0
  • Disaster Recovery
  • File Sync&Share
  • Physical Data Shipping

Ashburn (US2)

7.8 Update 1

  • Backup
  • Office 365 Cloud-To-Cloud 2.0
  • Disaster Recovery
  • File Sync&Share
  • Physical Data Shipping

Ashburn (US5)

7.8 Update 1

  • Backup
  • Office 365 Cloud-To-Cloud 2.0
  • Disaster Recovery
  • File Sync&Share
  • Physical Data Shipping

Nagano (JP1)

7.8 Update 1

  • Backup
  • Office 365 Cloud-To-Cloud 2.0
  • Disaster Recovery
  • File Sync&Share
  • Physical Data Shipping

Singapore (SG1)

7.8 Update 1

  • Backup
  • Office 365 Cloud-To-Cloud 2.0
  • Disaster Recovery
  • File Sync&Share
  • Physical Data Shipping

Sydney (AU1)

7.8 Update 1

  • Backup
  • Office 365 Cloud-To-Cloud 2.0
  • Disaster Recovery
  • File Sync&Share
  • Physical Data Shipping

Moscow (RU2)

7.8 Update 1

  • Backup
  • Office 365 Cloud-To-Cloud 2.0

 

Release notes and documentation