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Acronis Dashboard error on launch!

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Posts: 102
Comments: 22830

When I attempt to open my Acronis Online Dashboard page, either directly from my Account or from the link in the ATI 2020 GUI Account page, I am seeing the following error box:

Powered by Acronis AnyData Engine
Dashboard
 
{"origin":{"fields":{"$module":"management_server_lxa64_12728"},"code":4,"linetag":"0x20F14F64DE1ECC91","module":249,"text":"Dml::AsyncServer::State::JobPool","suberror":{"fields":{"$module":"msp_ams_lxa64_12728"},"code":404,"linetag":"0x41481A6CEB060003","module":705,"text":"[PlansPostOffice] HTTP response from Backup Manager Status: 404, Body: null\n","suberror":null}},"troubleshoot":null,"reason":"internalError","cause":"[PlansPostOffice] HTTP response from Backup Manager Status: 404, Body: null\n","context":{"effect_str":"Dml::AsyncServer::State::JobPool","operation":"unknown","cause_str":"[PlansPostOffice] HTTP response from Backup Manager Status: 404, Body: null\n","_internal":"0:0:-1"},"date":"2020-03-18T14:04:21.712407+00:00","effect":"Dml::AsyncServer::State::JobPool","serCode":"0x00F90004+0x02C10194"}
Internal server error.
Error code 100011
Mar 18, 2020, 14:04
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Posts: 102
Comments: 22830

#1

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#2

Steve, I am not seeing this; however my Dashboard is hosted on  https://au1-cloud.acronis.com  suggesting it may be (another) server configuration issue.

Ian

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#3

Hi Ian, I think it may have been caused by updates on the server to get users to agree to new legal terms & conditions, as when I tried again later on, that is what came up before I could go into the dashboard!  So perhaps I caught it before the update was finished??

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#4

Hello Seve,

do you still experience this issue with the Dashboard? 

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Posts: 102
Comments: 22830

#5

Hi Ekaterina, no all seems to be working fine again with the dashboard, so probably as I indicated in the earlier post to Ian that I caught it when it was being updated for the new legal agreement notice?