Acronis Support is a total joke - case 05656937

I have been a subscriber since Sept 2022 and have had two (2) issues that 1) neither has been resolved and 2) it is almost impossible to get support people to work with you when requested.

Case 05656937 - open for almost a month and no closer to resolving it than when I opened it.

The support person is mostly unresponsive and clearly wants me to operate on her schedule - she's on the other side of the world. 

Then she says if her hours won't work, to provide 2-3 of my preferred alternate time slots. When I give them those times, they don't call or email.

When I complain to a "manager" (and I use that term loosely) I get a canned response and nothing happens.

I've asked for the case to be transferred to another support person, and it was ignored. 

I asked it to be escalated, and two weeks later, only after I ask for a status update did I get a response to expect a solution from the "internal team" within 24-48 hours.  It's beyond 48 hours and nothing.

I have been in IT since 1983 and had I treated my customers this way, my career would probably instead be master burger-flipper at McDonalds.

Since Acronis does not offer refunds, I will be filing a dispute with my financial institution for what I paid.

Stay away from Acronis, folks - unless of course you like Mickey Mouse support.