spam email

Thread needs solution

SUMMONER

Beginner

Posts: 1

Comments: 1

Wasn't sure were to post this, so I put it under forum administration - apologies if this is the wrong section.

Today I received a spam email touting prescription medicine on my dedicated Acronis email address.

I am obviously concerned that Acronis are either selling user data or the website's user database has been compromised.

I have had an account on your main website since 2009 and the email address is totally unique to it.

Could you please clarify if there have been any security breaches in recent years?

Fri, 12/14/2012 - 06:08

Anton

Forum Star

Posts: 88

Comments: 4769

Hello Summoner,

Thank you very much for your post.

We take such issues very seriously and I forwarded your comment together with your e-mail address to our Management team to conduct full investigation.

We will look into this matter and get back to you with an update.

In case you need immediate assistance you can always reach out to me directly via a private message.

Please let me know if you have additional questions.

Thank you.

Mon, 12/17/2012 - 11:47

Anton Deev

Acronis Customer Central | Acronis Backup Software

For more answers to your questions, try our Knowledge Base and Video Tutorials.

Check our Corporate and Consumer Handbooks and Online Documentation for help on managing your account, products and support.

Our mission is to create Customer success. Our management team welcomes your comments and suggestions on how we can improve the overall support we provide to you. Please send your comments, suggestions, or concerns to Managers or submit your feedback here.

SUMMONER

Beginner

Posts: 1

Comments: 1

Thanks

Wed, 12/19/2012 - 22:45

matt ball

Beginner

Posts: 0

Comments: 1

I have had the same issue. Registered I think in 2011.. and now am receiving spam emails to an acronis specific address.

That's another customer acronis are going to loose as if they can't take care of their customers details, I'm not going to allow them to take care of my imaging solutions.

Receive on average 3 a week at the moment.
NOT happy.

Wed, 01/16/2013 - 20:50

Anton

Forum Star

Posts: 88

Comments: 4769

Hello Matt,

Thank you for your post.

We will definitely address this issue and I will provide you with an update as soon as I have any useful information for you.

I will forward your comment to our Management team so that we can investigate this issue.

Thank you.

Thu, 01/17/2013 - 15:31

Anton Deev

Acronis Customer Central | Acronis Backup Software

For more answers to your questions, try our Knowledge Base and Video Tutorials.

Check our Corporate and Consumer Handbooks and Online Documentation for help on managing your account, products and support.

tuttle

Forum Star

Posts: 49

Comments: 3750

This spam going to your address could have nothing to do with Acronis. You can easily receive spam mail to a mail address even if you've never given out that address anywhere. Spammers generate addresses, to popular domains, that are likely to have users. I've seen spam to brand new addresses that have never been used anywhere.

So, it's quite possible that there was no failure at Acronis and no sharing or breach of your e-mail address.

Tue, 01/29/2013 - 18:40