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What is the relevance of being an MVP?

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Beginner
Posts: 4
Comments: 16

This question might seem provocative, but it is not meant that way of course. 

When an issue is answered by an MVP, with the remark that it is transfered to the develloppers of Acronis and/or that it is appended to the whishlist, how can we keep track on the status of this issue? When will it be picked up, is there a kind of timetable so that users know when to expect  corrections or improvements. A sort of accountability or progress report to the users, who have paid for the product to be as expected.

So, adressing an issue with the title MVP creates the assumption of "weight", that something is going to happen. But I never -until now- found a follow up. And that is a pity, and a waste of energy.

Hans

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Forum Moderator
Posts: 111
Comments: 4330

Hello Hans,

Most Valuable Professionals (MVPs) are exceptional technical community leaders from around the world who are voluntarily sharing their high quality, real world expertise in offline and online technical communities. Acronis MVPs are a highly select group of experts that represents the Acronis community's best and brightest, and they share a deep commitment to community and a willingness to help others. MVPs tend to be early adopters of new technology and actively communicate their experiences to other users. Through their extensive community activity, MVPs help others solve problems and discover new capabilities, helping people get the maximum value from the products. Here you can find more information about Acronis MVP (Most Valuable Professionals) program.  

>  how can we keep track on the status of this issue? When will it be picked up, is there a kind of timetable so that users know when to expect  corrections or improvements. 

Acronis monitors all forum discussions and we do our best to support the Community, but please understand that Acronis does not have a commitment for addressing all inquiries posted on the forum.  If you are looking for certified Acronis Technical Support, you should submit a case by going to http://www.acronis.com/support/ and clicking on Contact Support.  Otherwise use the forum with the understanding that it is a community effort.

Thank you, 

Beginner
Posts: 4
Comments: 16

Thanks for clarifying, and for your commitment and willingness to the users community. I really just tried to get an impression how things are going, especially in the ATI for Mac users community. Someone else explained me already that this users community is very small, and -my own impression- not so active. So bottom line the best approach to find help is to contact productsupport, I think. Which I already have done several times.

Have a nice day.

Hans