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Acronis Migrate Easy software broke my computer

Beginner
Posts: 1
Comments: 0

So I installed a trial of the Migrate Easy software on my Surface Pro 3 with Windows 10, once installation was finished it prompted me to restart to complete installation and that was the last time I could get into windows 10.  Upon restarting, the computer would freeze before getting into windows 10, and now it just prompts me for recovery options.  I cannot access the recovery images i made, I cannot boot from USB and reinstall windows....can anyome help me or at least explain why this software broke my computer just by installing it but without ever actually using it?

Forum Moderator
Posts: 100
Comments: 3768

Hello Christopher,

Welcome to Acronis forums! Difficult to say without the in-depth investigation, what has caused issues with the OS. I can only refer to the fact that Acronis Migrate Easy 7 is a really old product that hasn't been developed for a long time and therefore doesn't support operating systems higher than Windows Vista (https://kb.acronis.com/content/58074

You may want raising another discussion in Acronis True Image 2019 forum, which is visited more actively by experienced users who might be able to help.