product registeration

trying to register True Image Personal. After entering details to get key, I get a message saying 'fail to register'. says caused by firewall or proxy. I have no proxy and firewall set to allow Acronis access
to the internet. I even disabled firewall but made no difference. Grateful for any help.

Just purchased Acronis True image 2017...tried to activeate with SN provided in email. Says it is already in use. can't unlock full version
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John,
The user forum has no ability to help with serial #, licensing or account issues. Please contact tehnical support via chat.
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