product registeration

Thread needs solution
John Smith
Beginner
Posts: 1
Comments: 0

trying to register True Image Personal. After entering details to get key, I get a message saying 'fail to register'. says caused by firewall or proxy. I have no proxy and firewall set to allow Acronis access
to the internet. I even disabled firewall but made no difference. Grateful for any help.

Sat, 03/15/2014 - 15:37
0 Users found this helpful
Colin B
Forum Hero
Posts: 613
Comments: 8747

John,

Which version and build of True Image are you having the problem with?

Does TI show as activated or not? In other words is itactually activating but the panel keeps popping up to be activated.

Have you had any problems registering the serial number to your Acronis account?

I've forgotten for the moment which ports TI uses, but make sure you have no closed ports.

You could try a repair install of TI and see if that solves the problem.

Mon, 03/17/2014 - 00:05

On a clear disk you can seek forever

Products: TI2017 NG: Acronis Backup 12.5:7048, DD12:3223, vmProtect 7.0:5173, SnapDeploy 4
john jordan
Beginner
Posts: 0
Comments: 1

Just purchased Acronis True image 2017...tried to activeate with SN provided in email. Says it is already in use. can't unlock full version

Sat, 08/27/2016 - 00:32
Bobbo_3C0X1
Forum Hero
Posts: 70
Comments: 8346
mvp

John,

The user forum has no ability to help with serial #, licensing or account issues.  Please contact tehnical support via chat. 

Sat, 08/27/2016 - 06:54

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