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Unable to load Linux kernel. Press <Enter> to reboot...

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Beginner
Posts: 1
Comments: 10

When I boot using PXE (Network boot) and Select Acronis Snap Deploy Agent I receive this error:

"Unable to load Linux kernel.  Press <Enter> to reboot..."

This only happens with  two laptops, I have 16 in total all with identical hardware and they are all happy to deploy the image.

I have been speaking to acronis and they have provided me with several ISO images that are bootable on a CD.

I am able to boot them and I do not recieve the original error message, I get as far as the snap deploy agent loading thne when i try to deploy the image I get a number of errors on the server and the laptop reboots.

I have tried the following two images:

SnapDeploy3292osd_multiparam_Standard_english_il.iso

SnapDeploy3292all_multiparam_Standard_english_il.iso

My issue is part of an ongoing call that is logged with Acronis, I have not posted this to recieve an answer to my problem, but in the hope that I do find one I will post it here for others to see the resolution.

0 Users found this helpful
Beginner
Posts: 1
Comments: 10

#1

I am also using the latest build of acronis

Beginner
Posts: 1
Comments: 10

#2

If anyone else is experiencing this issue please post it might make its way into FAQ's if it's a big enough issue

Beginner
Posts: 2
Comments: 2

#3

 I had this problem as well when AHCI is enabled in the BIOS.  If that is not an option, you can try to use a USB stick or CD to boot the laptop into snap deploy agent...

Beginner
Posts: 0
Comments: 17

#4

Did you try different boot options on SnapDeploy3292osd_multiparam_Standard_english_il.iso??? Option 3 for example? Also check BIOS and try to disable AHCI if present.

Beginner
Posts: 1
Comments: 10

#5

Yes I have tried different options for SnapDeploy3292osd_multiparam_Standard_english_il.iso

 

I will give the AHCI BIOS option a go and post the results here.

In the past I had to set a AHCI setting just so windows XP would boot or else it would give me a blue screen error.

To get around this error I believe I set the BIOS option identically for all of our 16 laptops so the setting should be the same on all of them and not affect just two, come to think of it a motherboard or two might of been swapped some time ago...

Since my last post Acronis have supplied me with this image again:

SnapDeploy3292osd_multiparam_Standard_english_il.iso 

and insist it is different to the previous one so i'll also give that a go.

Thanks for the replies guys.

Beginner
Posts: 1
Comments: 10

#6

Just tried SnapDeploy3292osd_multiparam_Standard_english_il.iso with and without the CD's boot option 3 (no AHCI).

I have also entered the BIOS and the "configure SATA "option is set to IDE rather than AHCI (Which makes windows xp bluescreen) so that seems ok too.

Beginner
Posts: 1
Comments: 10

#7

This issue is with the expert team now but i've had no reply.

Beginner
Posts: 0
Comments: 1

#8

I am also getting this error on a MESH computer with nvidia chipset.

Unfortuanately there is no setting in the BIOS to change however I can get it working by simply disabling the SATA devices altogether. It loads and runs perfectly if I do that.

This is not a perfect workaround but for me its OK due to the fact I have swapped the SATA hard drives in the machines for older IDE drives.

It does however mean that I will be unable to image the ubuntu machine as it is on a sata drive.

ho-hum, time to try another SATA card in them instead maybe?

Good job its a trial version as I would have hated to pay for it to find it doesnt actually work.

Beginner
Posts: 1
Comments: 10

#9

Hi Simon,

I've passed a load of log files onto the Acronis expert support team, although the deadline has passed for the issue to be resolved hopefully I will find a solution to the issue and post it back here.

If only we had more issues during the use of the trial software...

Oh well. We'll probably end up going with Symantec Back up exec or Ghost soon.

Beginner
Posts: 0
Comments: 2

#10

I have had this problem since version 11.  I could boot from the CD in version 11 after they gave me a different one than the one that came with v11, but could not restore directly from Windows, without having to use the CD, as I can in version 10.  Version 12 still had the same problem...unable to load the Linux kernel when trying to restore from Windows.

I was hoping they had done away with the Linux kernel since that appears to be the problem.  But, without actually trying the latest version, I have no way of knowing for sure.  I am hesitant to try it because currently I am using version 10, which still works perfectly, but, if Acronis is running true to form, the latest version 2010 will not be able to read version 10's images.  That, of course, would not help me in any way.

Sony VAIO VGCRA820G

Windows XP Professional Media Center Edition SP2

2 GB RAM

Beginner
Posts: 0
Comments: 2

#11

Disregard my previous post.  It seems that the latest version of TrueImage works only on XP SP3.  My five year-old Sony XP MCE cannot be upgraded to SP3.  Sony had no explanation as to why, only that it could not be done.  I had already guessed as much when I tried to install SP3 only to have it fail and even Microsoft was unable to help me get it installed.  That's when I contacted Sony and learned it could not be done on my computer.  Apparently, TrueImage 2010 works only on XP SP3 and not on XP SP2.  Maybe it has something to do with the Media Center Edition 2005 of Windows XP Professional.

Regular Poster
Posts: 5
Comments: 106

#12

Hello all,

Jan, Acronis True Image 2010 Home should work on Windows XP Pro SP2 without any issues. Could you please provide additional information regarding the issues you've encountered with it?

Martin, I've tried to find your case to check the status of it and it seems that it was submitted from another e-mail address. Could you please provide me with your case number via PM?

Thanks,

Beginner
Posts: 1
Comments: 10

#13

Hi Michael,

I make a point of uploading all possbile log's when opening a call with acronis so that you have all information available to you and this speeds up a lengthy process.

Although I still get e-mails requiring me to upload logs that have already been sent.

It also seems Acronis reads the first line of a problem and ignores the rest of the updates provided by the user.

My opening post:

"My issue is part of an ongoing call that is logged with Acronis, I have not posted this to recieve an answer to my problem, but in the hope that I do find one I will post it here for others to see the resolution."

Acronis reply:

"Martin, I've tried to find your case to check the status of it and it seems that it was submitted from another e-mail address. Could you please provide me with your case number via PM?"

Beginner
Posts: 1
Comments: 4

#14

About the linux kernel problem. i have noticed this happen on some of our HP workstations in our production enviroment.

I solved this by chaning in BIOS IDE mode from AHCI to IDE

Different bioses have different names for this AHCI/NATIVE/IDE/SATA - see if you can find some settings for disk acess methods in bios

and play with the settings.

Beginner
Posts: 0
Comments: 1

#15

I'm runnng the Vista 64-bit OS, Premium Home Version, SP2. My hardware platform is an HP Pavilion m9515y. I have 8GB RAM, an internal SATA 700GB HDD for my C and D drives; D being the recovery partition, and 2 external USB HDD's. When I needed it the most, and hit F11 to start the Acronis Recovery Manager, I too got the message "Unable to load Linux kernel. Press to reboot...". I'm running V12 (12.0.9796) of the Acronis backup software. I haven't seen anything in this chain that tells me that the Recovery Manager works on Vista. On the first occurrance, I found out that I had a hardware problem, and ended up reloading the system from scratch. It's been quite awhile since that fiasco. Just for grins and giggles, I just tried hitting F11 during a normal reboot, and got the same fatal error message. What is the official "fix", or workaround for this problem? I surely don't want to have to reload my system from scratch again should a problem arise. After all, that's the purpose of a backup system. Unfortunately, we don't find out about restore issues until they're needed. When the recovery process breaks down, the result is always very painful. Thank you in advance for your help and insight.

Beginner
Posts: 0
Comments: 1

#16

Thank you for your useful comments. Today I had the same problem using Snap Deploy 3 (test version) being started via network boot (PXE) on a HP xw4600.
Booting from network was successful, i got the acronis boot menu. When selecting Acronis Master Image Creator i got the error "Unable to load Linux kernel. Press to reboot..." (in german but this will not matter here...)
In my case in the bios settings "Storage|Storage settings|SATA Emulation" had to be switched from "RAID" to "AHCI" ("IDE" would be the third setting, i didn't try).
Now I'll try the next steps.

Frequent Poster
Posts: 2
Comments: 843

#17

Hello all,

Let me assist you with "Unable to Load Linux Kernel" situation.

Generally, it caused by the fact that kernel is not able to extract and load on your system. This can happen due to several things:

- Kernel cannot be extracted and loaded to your RAM

- Loader malfunction

I'd recommend you to download the version which is based on another loader (the version has some extended list of drivers and startup parameters). We have implemented the possibility to download the appropriate ISO file after logging into your account (the serial number should be registered). This option is available for the current and (n-1) versions. Please log in to your account, go to the Registered products and downloads section -> Bootable media. Download the file.
To get access to the ISO you should first register Acronis software.

You can find more information on how to burn an ISO image to a CD here.

Tobias, I agree, sometimes this issue can occur due to ACHI mode conflict. So switching to another mode helps in some cases. Thank you for sharing this solution.

Best regards,

Beginner
Posts: 0
Comments: 1

#18

Hello Everyone,

I had the same Linux Kernel error and worked around it by changing my SATA configuration from RAID to AHCI, which is the oposite. I'm working on an array of Dell Latitude E5430's.

So just play around with the system configuration. It may vary depending on the motherboard.

Beginner
Posts: 0
Comments: 1

#19

I created True Image 2013 boot media in usb flash drive. but while booting from flash it is showing error "Unable to Load Linux Kernel. please"
I have downloaded latest version of build from your website. still it is showing same error.