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Customer service phone # to ask about increased price in this year's renewal

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Beginner
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What is a phone number for customer service? I want to ask why my subscription went up by 50% this year  and is more than what the price is on the website.

ETA: My product is Acronis True Image Premium, and I'm in the U.S.

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#1

What is the product and where are you located?

In Australia the information is given at this URL:  https://www.acronis.com/en-au/company/

So just replace en-au with your region.

Ian

Beginner
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Comments: 6

#2

Thanks for your reply. I should have said. Doh. Anyway, my product is Acronis True Image Premium, and I'm in the U.S.

Following your link, I can find a U.S. phone number for an office in the U.S. I'll try calling Monday, in case they can put me in touch with customer service.

 

Beginner
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#3
Removed, sent in a private message

Thanks for your reply. This is why I wanted to talk to someone. I don't need three computers, never have. When I upgraded to add additional storage, the only way to do it was to add one tb at a time. I don't know how I came to sign up for 3 computers. I want to change that. How do I go about that? P.s. I really, really, really dislike discussing my personal business in detail in a public online forum.

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#4

> I don't know how I came to sign up for 3 computers. I want to change that. How do I go about that?

You can request refund of the current 3PC subscription and select a different tariff then 

Beginner
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#5

And how do I do that? Who I ask for this?

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#6
Nancy Folsom wrote:

And how do I do that? Who I ask for this?

Please refer to Refund Policy for Home and Home Office Products 

In short, just send email to cs@cleverbridge.com with your order details and refund request.