‘Form submit error:’ When Attempting To Create A Support Ticket

Thread needs solution
Roger Sprague
Beginner
Posts: 2
Comments: 3

See attached, there no indication of what the error might be or how to correct the problem. 

 

Thanks. 

Attachment Size
submit-ticket-redacted_0.png 171.53 KB
Sat, 01/04/2025 - 05:58
Products: Acronis True Image 2018
0 Users found this helpful
Jose P. Magalhaes
Acronis Forum Engineer
Posts: 23
Comments: 3599

Hello,

Welcome to the forum!

I noticed that there are two tickets in the system. However, as the product has been out of its lifecycle for six years and is no longer eligible for support, I’m afraid the team won’t be able to provide assistance for this matter.

Thank you for your understanding.

Best regards,

Mon, 01/06/2025 - 04:35

Best regards,
Jose Pedro Magalhaes | Forum Moderator

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support

Roger Sprague
Beginner
Posts: 2
Comments: 3

Hi Jose, 

 

When creating a support ticket, the system still allows a ticket to be created if the ticket is related to a ‘recovery issue’ (which it is). 

What is the point of this option if acronis are then just going to reply with the response "sorry the software is not eligible for support"? 

 

Note that the system later allowed me to create a ticket, so the bug documented in the original post is an intermittent problem.

 

Thanks.

Tue, 01/07/2025 - 02:16
Products: Acronis True Image 2018