Getting out of the first level support desk
I've been dealing with the support desk, for way too long. I was promised a call back, that never happened. The support center has been having me do the same thing over and over.
They ask to e-mail this, that and the other. Then they say they cant find the information I e-mail or uploaded.
They also want me to let them log into my computer. This would involve poking hole through my firewall. When I ask them to tell me what they are looking for, they won't answer and tell me to try another recovery. Which completes with the same results of the previous recovery's.
I think the first level of support has run it's course. The technicians are nice people, but they are not being successful in resolving my problem. What other options do I have?
PS the original thread: https://forum.acronis.com/forum/acronis-true-image-2019-forum/unable-recover-recent-data