Need to change payment processors - cleverbridge not working
We are having a very vexing problem with the not-so-aptly named "Clever"bridge payment processor.
We have a long history of using Acronis products in our company. We are having a serious server issue and are trying to purchase backup & restore server windows with universal restore.
I attempted to put the charge through on American express, and No-so-Clever bridge falsely claimed that the credit card charge was not authorized. Untrue. I called AMEX and they say there WAS NO charge attempt. They denied nothing and nothing was requested. So I tried again and not-so-Cleverbridge again falsely claimed that the payment request was denied.
I switched to Visa and again not-so-Cleverbridge falsely claimed the charge had been refused. Called visa, they never saw the charge attempt.
Emailed cleverbridge about this several times with no response overnight.
I tried to use a Paypal link on the purchase page, imagine my dismay when I saw that this, too, was being handled by the jokers at Cleverbridge. Of course, they send some generic "Payment not authorized" response. Don't even give the opportunity to try to pay with paypal, they just reject it.
These guys obviously have no clue as to what represents a genuine charge and what's a fraudulent charge. Really infuriating for a long-time customer of Acronis trying to get access to needed technology on an urgent basis. If this is what can be expected of accessing Acronis technology when in a pinch, we should re-evaluate if Acronis is the best solution.
Why don't you guys drop Cleverbridge as your payment processor, or at least offer another option for times when they prove completely incompetent?