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PHONE SUPPORT PAY PER QUESTION/EVENT NOT WORKING

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Beginner
Posts: 4
Comments: 4

I am having difficulty contacting Acronis for support on-line and am unable to purchase a support package. Using Acronis 2013 + pack. Are they non-available to provide paid support? Under My Products & Downloads, the suuport tab does not allow me to purchase software help. My software was purchased about 12-31-2013 (full version) but my enterprise hard drives were delayed from Asia. I was doing backups until I tried installing additional external drives and the drive letters changed.

win7 Dell XPS8500 C: 256GB SSD and D: 2TB. 32GB memory.

Thanks for any asssitance.

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Posts: 88
Comments: 4769

Hello Richard,

Thank you for posting.

Could you please send me a screenshot via a private message with the missing support option?

Looking forward to your reply and if you need additional help please let me know.

Thank you.