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Can't access archive of other laptop on Cloud

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I have my whole old laptop archived on AcronisCloud. Every time I go on and click on that PC all I get is an endless Loading sign. When I click on the archive for my new laptop though it works.

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#1

Hello Mohammad ,

thank you for your posting! I'd strongly recommend raising a support ticket, as this kind of issue should be investigated with the help of the dedicated support engineers team.