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# Backup failure, trying to read from a non-existant drive letter

Beginner
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When trying either  a daily, weekly or monthly backup, I'm getting the following error logs:

Error occurred while backing up.

Error code: 0x40019
$module = "disk_bundle_vs_44190" Tag: 0xCE542E14DA203BA9 Error occurred while writing to the file. Error code: 0x40003$module = "disk_bundle_vs_44190"
Tag: 0xCE542E14DA203B5F
Error occurred while writing to the file.

Error code: 0x40003
Path = "L:/User Documents/username/job1/path/to/3.11 SIDE TABLE 11 %2F/Section/Data.xml",
$module = "disk_bundle_vs_44190" Tag: 0xCE542E14DA2039AF Error occurred while reading the file. Error code: 0x40001 Path = "C:\User Documents\username\job1\path\to\3.7 DINING TABLE 7",$module = "disk_bundle_vs_44190"
The specified file does not exist.

Error code: 0x40011
$module = "disk_bundle_vs_44190" Tag: 0x497A70FDD71A3FA9 Additional info: -------------------- Error code: 25 Module: 4 LineInfo: fc5c0136aaed7ca Fields:$module : disk_bundle_vs_44190
Message: Error occurred while backing up.

Error code: 0x40019
$module = "disk_bundle_vs_44190" Tag: 0xCE542E14DA203BA9 Error occurred while writing to the file. Error code: 0x40003$module = "disk_bundle_vs_44190"
Tag: 0xCE542E14DA203B5F
Error occurred while writing to the file.

Error code: 0x40003
Path = "L:/User Documents/username/job1/path/to/3.11 SIDE TABLE 11 %2F/Section/Data.xml",
$module = "disk_bundle_vs_44190" Tag: 0xCE542E14DA2039AF Error occurred while reading the file. Error code: 0x40001 Path = "C:\User Documents\username\job1\path\to\3.7 DINING TABLE 7",$module = "disk_bundle_vs_44190"
The specified file does not exist.

Error code: 0x40011
\$module = "disk_bundle_vs_44190"
Tag: 0x497A70FDD71A3FA9


I don't understand why it's trying to reference a file from a drive where it doesn't exist. The error 0x40003 mentions a file from drive L, which exists and is readable, then the error right below mentions a folder that does exist on drive L:, but it's looking in drive C:.

One thing to note is the hard drive these files resided on originally, recently died and I had to replace it. The original drive was the S drive and after replacing and restoring from backups, I changed the drive letter to L:. I'm not sure if this makes a difference, but I even tried to clone the backup task and backup to a whole new vault, thinking there might have been something messed up after I replaced the drive. But I still get the same errors on the exact same files.

I'm currently running a chkdsk on the brand new drive, but the likelihood of this drive being DOA is low. EDIT: chkdsk finished and found no errors.

A few other details:

• The physical drive it's backup up to is running out of space, but there should be enough space to fit at least 1 full back plus a few differential & incremental and there's another full thats being ready to get deleted.
• I notice the first error is 0x40019, "Error occurred while writing to the file"
Forum Support specialist
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Commentaires: 2016

thank you for posting on Acronis forums!

We advise that you edit backup plans that refers to the mentioned locations: please re-select the target backup location.

Beginner
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Commentaires: 1

Maria Belinskaya wrote:

thank you for posting on Acronis forums!

We advise that you edit backup plans that refers to the mentioned locations: please re-select the target backup location.

This did not solve the problem. C:\User Documents\... was never selected and never existed. I deselected L:\User Documents\ and reselected it and it still failed with the same error.

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